Order Management Specialist with German

Job Title
Order Management Specialist with German

Job Description

We have an exciting opportunity for a Dental Order Management Specialist to work for our DACH Personal Healthcare Division. You will work in the Oral Healthcare Department focusing on order management, inside sales, and customer service directly to Dental Professionals (Busines-to-Business). Our portfolio encompasses power toothbrushes, power flossing, tooth whitening, and oral hygiene. We are looking for individuals passionate about customer service and supply chain.

Your role:

• Managing end-to-end order process: order booking, tracking, order processing in SAP, securing of wholesale and distribution order, price control, delivery
• Managing inbound and outbound calls (big part of the day) with Business Customers (Dental Professionals) and Philips Sales Representatives
• Close cooperation with the fields of logistics, accounting, sales, controlling, credit, sales assistance, Data Management, Marketing, Service, Planning / Scheduler
• Recording and processing of logistic customer complaints
• Clarifying differences including cause analysis in the area of service and working with error lists (for prices and other incompleteness)

Our benefits:

• Hybrid model of working
• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

You're the right fit if:

• You have proven track record of managing orders or customer service experience
• You have minimum 1 year of experience within Supply Chain, Customer Services or Sales Support
• You have fluent German and English language (level B2 or higher)
• You have strong communication and problem solving skills
• You are detail oriented
• You have working knowledge of SAP

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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