HP
Erstellungsdatum 26.10.2023
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Partner Service Delivery Manager with German and English (Temporary Position)
*Please be informed that this is a temporary position for 2 years!
Job scope/summary:
Manage all operational matters and quality performance related to assigned PPS channel partners.
Job specifics/responsibilities:
Key deliverables/accountabilities:
Education (degree) and professional experience required :
Other requirements:
Personal skills and qualities:
Technical skills (procedures and documents the employee has to be acquainted with):
We love our work environment and career growth journey. We think you will too:
What do we offer:
*Please be informed that this is a temporary position for 2 years!
We're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!
This is to inform you that HP Inc. Bulgaria EOOD ("HP") is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
#LI-POST
About HP
You're out to reimagine and reinvent what's possible-in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!
About HP
You're out to reimagine and reinvent what's possible-in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!
Job scope/summary:
Manage all operational matters and quality performance related to assigned PPS channel partners.
Job specifics/responsibilities:
- New Partner Setup
- Educate partners - self sufficiency /engagement model
- Deliver operational trainings (Ops guide, how to interface with HP, etc.)
- Communicate Ops guide changes, program changes, etc.
- Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.
- Ensure a close working relationship with assigned accounts.
- Ensure assigned partners make correct financial warranty claims where applicable
- Ensure all assigned accounts are meeting operational targets within Accreditation metrics
- Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.
- Take ownership of partner issues and work to satisfactory resolution
- Support and motivate channel Partners to achieve end results
- Help to drive operational improvements for assigned accounts
- Act as escalation point for all partner escalations
- Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
- Develop a very close working relationship with (country/region) channel team, attending all reviews when required
Key deliverables/accountabilities:
- Ensure that assigned channel partners deliver high quality services to customers
Education (degree) and professional experience required :
- Bachelor/ Master in Business or related
- Experience in virtual team environment
- 1-2 years of experience in service delivery is an advantage
- Understanding of channel partner business model is an advantage
Other requirements:
- Fluent in written and verbal English and German is a must
Personal skills and qualities:
- Strong communication skills
- Positive can-do attitude
- Customer centric approach
- Out of the box thinking - able to find solutions
- I nfluencing skills; Excellent teamwork skills
- Able to apply tools and technology to produce results
- Able to understand global business processes and identify impact of change
- Able to work in a pressured environment working to tight timescales
- Ability to generate strong relationships internally and externally
- Ability to identify potential issues early on and work them to a satisfactory conclusion
- Ability to operate effectively within a virtual (cross-cultural) team
- Organized and methodical approach , analytical skills
- Self-motivated
- Team player
Technical skills (procedures and documents the employee has to be acquainted with):
- MS Office
- Reporting tool /Data management
We love our work environment and career growth journey. We think you will too:
- Inspirational and collaborative team that supports your growth
- Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
- The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impact
What do we offer:
- Additional medical insurance
- Life insurance
- Additional days paid leave
- Food vouchers
- Wellness program (incl. Multisport cards)
- Work-life balance support including work from home opportunities
*Please be informed that this is a temporary position for 2 years!
We're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!
This is to inform you that HP Inc. Bulgaria EOOD ("HP") is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
#LI-POST
About HP
You're out to reimagine and reinvent what's possible-in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!
About HP
You're out to reimagine and reinvent what's possible-in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!
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