job
Ungarn, DebrecenUngarn, Debrecen

Hofer

Erstellungsdatum 07.05.2024

Quality Analyst - German and English speaking

My responsibilities:

  • Evaluation and analysis of calls and tickets
  • Contribution to development and maintenance of quality management concepts and systems.
  • Identifying patterns and trends as related to service quality
  • Maintaining strong work relationship with Service Improvement managers
  • Providing feedback for Service Desk colleagues on Soft Skill and quality topics.
  • Occasional training delivery and involvement in preparation of new joiners to Service Desk
  • Providing on-going feedback for Team Leaders and collaborates with the management
  • Working closely with Training Coordinators to identify and recommend departmental training needs
  • Cooperation with Knowledge Coordinators to identify knowledge articles in need of revision


The knowledge I own:

  • Strong German AND English language skills
  • Experience gained in Service Desk
  • Knowledge of quality processes in Service Desk
  • Diplomatic, able to handle sensitive data confidentially
  • Ability to pay attention to details
  • Excellent stakeholder-management skills
  • Good time management skills
  • Ability for monotony tolerance during ticket control
  • Ability to provide verbal and written feedback


The offer that would convince me:

  • Possibility to improve yourself in a constantly growing organization
  • Secure, long-term job opportunity at a stable company
  • An above average salary
  • Intensive, individual, and practical training
  • Varied and interesting responsibilities
  • Modern and comfortable working environment (adjustable desk and chair, sports facilities)
  • Home office possibility


Location:

4024 Debrecen, Barna u.23 (hybrid)

Start date:

As soon as possible

Online application:

Please use our online application and attach your English resume.

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