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Quality and Training Specialist (m/f/x) German Speaking
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life?
Then show us your game face – because we’re looking for a Quality and Training Specialist (m/f/x) to join the team.
Your daily pitch:
You work closely with the Manager of Customer Operations Training and Quality and help to organize and structure daily tasks. When it comes to improvement of existing processes, you will develop new ideas and optimize them by considering all relevant aspects.
Your playing field:
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You influence the success and make a difference to all quality and training related aspects within the CO department, by having an eye for the big picture.
- Your goal is to excel every day and create new processes that help to improve not only performance and efficiency but also training and quality methodologies.
- You therefore continuously evaluate and re-design processes and analyze the result.
- You live the spirit of #oneteam, as you work closely with your manager and other departments and lead changes in collaboration with stakeholders.
- You provide nothing but the best possible customer experience. Always having in mind, the customer comes first.
- Your daily business also includes ad hoc tasks such as preparing presentations or proofreading.
Which skills you should bring to the pitch:
- Customer Service. Along with your experience in Customer Service, come your iGaming experience as well, to better understand the business and fit the customer’s needs.
- Language Skills. As an international company with over 40 different nationalities, English is our common language of communication. However as #1 sports betting company in Germany, it is also essential to speak and understand fluent German in both ways, verbal and written.
- Communication. Not only do you understand both mentioned languages, also it is important you can communicate confidently to your team, manager and stakeholders to discuss new ideas.
- Project Management. For this challenging job it is necessary for you have first project management experience, so you can push forward and innovate process within this everchanging environment.
- MS Excel. When evaluating and analyzing results of your projects, your advanced MS excel skills come into play, as this tool will be part of your daily business.
This is how we score with you:
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Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico is right for you? Apply now and join our winning team.
If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
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