AccorHotel
Erstellungsdatum 29.09.2023
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Resort Manager - Russian/ German Speaking
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
Position: Resort Manager - Russian/German Speaking
Department: Executive Office
Reports to: General Manager
PURPOSE OF POSITION
Directly reports to Hotel's General Manager; functions as the strategic leader of the property's Hotel Operations. Areas of responsibility include all operational departments (i.e. Rooms Division, F&B, Spa, and Security). Works with Department Heads to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures Hotel Operations meet the brand's standards, target guests' satisfaction, and ensures employee satisfaction by focusing on maximizing the performance of the departments.
KEY ROLES AND RESPONSIBILITIES:
- Coaches and supports the operations team to effectively manage occupancy & rate, wages, and controllable expenses.
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes contemporary service issues and identifies trends.
- Makes and executes the necessary decisions to keep the property moving forward toward the achievement of goals.
- Works with the hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Reviews guest feedback with the leadership team and ensure appropriate corrective action is taken.
- Responds to and handle guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.
- Creates an atmosphere in all hotel areas that exceed guest expectations.
PERSONAL ATTRIBUTES
- Luxury hotel/resort experience with a good understanding of the market
- Strong operational (Rooms and Food & Beverage) experience preferred
- Able to lead expatriates and local colleagues effectively
- Fluency in the English language; ability to speak and present clearly and effectively
- Fluency in a second language (e.g. German, and/or Russian, etc) preferred
QUALIFICATIONS
- Bachelor's Degree from reputable hotel schools preferred
EXPERIENCE
- 10 years' progressive experience in 5-star luxury hotels and resorts.
Qualifications
QUALIFICATIONS
- Bachelor's Degree from reputable hotel schools preferred
Additional Information
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