Salesforce Business Analyst with German (m/f/d) - remote

JELD-WEN is currently seeking a Salesforce Business Analyst with German (m/f/d) - remote to join our growing team.

The role is remote and can be based anywhere in Germany/Austria/UK. Hybrid working can be accommodated dependent on candidates' location. Fixed term contract 12 + months

Your Responsibilities

• Gather, analyse and document business requirements for the New Salesforce Org
• Translate business requirements into Epics & User Stories via Jira
• Work in conjunction with IT Dev team to refine and deliver business solutions
• Support the Product Owners and Training manager with the creation of UAT scripts
• Conduct UAT testing both within the Sales Operations team and wider business stakeholders
• Produce release communications to key business stakeholders
• Post launch, provide hypercare support in prioritising and resolving issues raised
• Manage reporting requests - understand requirements, build reports, validate business requirements
• Other ad hoc requests including management of the EU Sales Operations mailbox - supporting the 1,000 Salesforce users across Europe with customer service queries
• To live by the JELD-WEN Values and lead by the JELD-WEN Leadership Model, to build businesses ethically and safely, to invest in people, to inspire customers through innovations, to deliver on our promises and to improve every day.
• To ensure adherence with all compliance standards and always operate with integrity.

Your Profile

• 3+ years experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards.
• Industry Knowledge: construction / manufacturing / retail sector experience beneficial.
• Bachelor's degree in Information Technology, Business, or a related field.
• Salesforce certifications, such as Salesforce Certified Administrator highly desirable
• Must be fluent in both written and spoken English & German
• French & Swedish would be beneficial

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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