Senior Account Manager - German Speaking

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.GeneralH15 Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

As the Senior Account Manager within the DACH ARM Team, you will play an essential role in strengthening and advancing our Account Management team. Working closely with the ARM Team Lead, your focus will be on developing our Account Managers' skills, maintaining customer satisfaction, and ensuring compliance with key KPIs and operational standards. This role combines leadership, strategic oversight, and hands-on support to create a high-performing, customer-centric team.

What You Will Do:

• Mentor and support Account Managers, driving their growth through personalized training, quality assurance, and continuous development.
• Act as the primary liaison between Account Managers and the ARM Team Lead, stepping in as deputy in the Team Lead's absence.
• Analyze and manage key performance indicators for account activities, ensuring accountability and consistency across the team.
• Guide Account Managers in building strong relationships with customers, especially those aligning with our sustainability and Responsible Gaming criteria.
• Support Account Managers in providing exceptional service, covering responsible gaming, revenue, and financial transparency.
• Coach the team on effective customer engagement via phone, email, chat, and in-person at events or meetings.
• Address escalated customer issues, maintaining a balanced approach to customer satisfaction and business needs.
• Cultivate a positive and inclusive work environment that encourages teamwork and constructive interactions.

While this role is primarily Monday to Friday, occasional weekend or after-hours work may be required to meet business needs.

Qualifications

• Fluent in German and English
• Previous experience in an account management role
• Industry experience would be preferred.
• Proven track record of outstanding safer gambling relationship management.
• You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino, especially for Germany.
• Outstanding personal relationship management skills.
• Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Malta or Vienna, you can expect to receive great benefits like:

• Group bonus scheme
• Good Career Advancements for driven individuals
• Attractive Salary
• Hybrid working - 2 days in the office
• Health and Life Insurance
• Free subscription to wellbeing app Unmind
• Additional "It's Your Game" day off to use at either Christmas or New Year
• 2 paid Corporate Social Responsibility Days

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.