Service Delivery HR Trainee - German Speaker (f/m/div)

Would you like to help us improve our HR journey, by focusing on customer-centricity, simplification, and effectiveness? Are you a communicative person and you would like to interact with different service clusters within Human resources? With a Tiered Service Delivery Model, the Service Delivery team is improving HR support and effectiveness and you can be part of this exciting project by applying to this 12-month traineeship in Porto!

Job Description
In this role, you will support in answering general Human Resources inquiries for pre-hiring, learning, and employee-related services via streamlined and standardized responses. You will support your colleagues in navigating through their daily work by solving their inquiries.

In your new role, you will:

• Respond to customer inquiries through our HR systems via standardized responses and strive for first-contact resolution
• Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support
• Support HR hotline in English and German
• Support feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future
• Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters' eligible topics

Your Profile
You have a service mindset and a strong customer orientation, which allows you to target specific needs and provide a service of excellence. You have excellent communication skills and can work with different stakeholders, adapting your actions to each situation and individual, providing a personalized service considering the different needs.

You are best equipped for this position if you have:

• A bachelor's degree
• The capability to take responsibility and provide a quality service
• Previous experience in customer service would be a great advantage
• Knowledge of HR processes or tasks would be a plus
• Advanced level of English and good level of German (mandatory)

Please send us your CV in English so we can get to know you better!

Contact:
Catarina Meireles, LinkedIn

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

- Welcome to Infineon Technologies Business Solutions in Porto! -

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company's puzzle, delivering specialized services and innovative solutions.

Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.