Service Desk Agent 1st Line German with English

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 42,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say 'yes'?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you'll do

• Act as the first point of contact via hotline, email, and ticketing system
• Investigate, resolve, or escalate all reported tickets with a focus on achieving a high 1st level resolution rate
• Provide initial assessment of incidents and service requests
• Resolve tickets in line with internal procedures and escalate when necessary
• Comply with procedures, segregation of duties, and service levels
• Contribute to knowledge management
• Perform other duties assigned by Team Coordinator/Lead

Who you are

• Fluent in German and English (min B2) is obligatory
• Familiarity with desktop OS (Windows 7/Windows 10).
• Basic knowledge of troubleshooting applications (Outlook, MS Office, SCCM).
• Experience in basic hardware issues troubleshooting and drivers support.
• 1+ years of experience in Infrastructure support service desk or relevant desktop support

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family owned business
• Flexibility: A wide time window for flexible working and weekly remote days
• Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
• Time Savings: Parking and direct access to public transport (train, bus)
• Feel Approach: Welcome days and individual onboarding, company and team events
• Personal career and career development: Individual support for extra-occupational studies, further education and training courses
• Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!

Knauf as an employer

Knauf Information Services GmbH is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.

Department Service Desk & Field Service Locations Poland - Katowice (IT Service Center) Remote status Hybrid Employment type Full-time Work Model hybrid