Success Specialist (German Speaking)

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We're here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

We are seeking a motivated and fluent German-speaking Success Specialist to join our dynamic Success Team. This role is pivotal in re-engaging users who have experienced failed deposit attempts or who have become inactive. You'll play a critical role in turning challenges into opportunities, ensuring customer satisfaction, and driving reactivation success.

Key Responsibilities:

• Proactively reach out to German-speaking customers via phone to resolve failed deposit issues.
• Reactivate dormant user accounts through personalized and strategic outreach.
• Troubleshoot payment-related concerns and guide users through successful transactions.
• Build trust and rapport with users, delivering a premium customer experience.
• Log and track customer interactions in the CRM system accurately and promptly.
• Collaborate closely with team members and escalate complex issues when necessary.
• Provide feedback to improve deposit flow, customer satisfaction, and reactivation strategies.

Requirements:

• Native or fluent German speaker with excellent written and verbal communication.
• Proficient in English (for internal communication).
• Experience in customer success, telesales, or technical support, preferably in iGaming, fintech, or SaaS industries.
• Strong problem-solving and interpersonal skills.
• Comfortable with phone-based customer interaction.
• Ability to work independently and as part of a performance-driven team.

Nice to have:
• Familiarity with CRM systems (e.g., Salesforce, Zendesk, HubSpot).
• Understanding of online payments or digital wallets.
• Previous experience working in regulated markets is a plus.

What we Offer:

• Attractive remuneration package.
• Monthly bonus based on performance and deposit conversion.
• Wellness benefit (after probation).
• Optician/Spectacle and Blue Lens Benefit (after probation).
• Health Insurance.
• Breakfast/lunch all week.
• Monthly snacks allowance.
• Training support.
• Refer a friend bonus.
• Modern office facilities.
• Exciting Company Events.
• Relocation package (if applicable).

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.