Summer Interim Job - German & English

26th July, 2024

We are currently seeking a new bilingual colleague to join our team as a 1st Line Support Analyst for a summer interim position.
This is a fantastic opportunity for someone fluent in both German and English to gain valuable experience in a dynamic work environment and a technical support role.

This is an on-site role in Bucharest and requires commitment to 4 12-hour shifts: 4 day shifts 7am - 7pm, 4 days off, 4 night shifts 7pm - 7am, 4 days off, this cycle is repeated.

What will you do?

• Manage and process customer tickets, carry out fault diagnosis, and provide technical support.
• Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
• Where a ticket cannot be resolved on a first-line fix basis, ensure that it is assigned to 2nd Line Support or other resolution groups.
• Ensure the customer or user is kept fully updated.
• Meet all Global Service Desk standards and agreed response times, ensuring that follow up information from telephone calls and emails is logged and added to the correct ticket.

What will you bring to ESP?

• A passion for customer service with great interpersonal skills
• An understanding of IT fundamentals. (We offer full 'on the job' and academic training opportunities for those willing to learn and adapt)
• Proficient German and English language skills
• A logical approach to problem solving.

What we offer?

• An opportunity to work in a dynamic learning environment
• Medical subscription
• Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, Microsoft Office 365, ITIL, etc.

Who are we?
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.