Team Lead with German Language

Black Peak Talent is a technology-focused recruitment and talent consulting company, dedicated to fostering exceptional candidate and client experiences.

We bridge the gap between top-tier tech talent and businesses worldwide, harnessing our extensive network of professionals to empower your success.

For one of our clients, a global business services company specializing in digital, cloud, and security, we are currently looking for a Team Lead to manage a team of German-speaking customer service advisors.

You will guide, support, and motivate the team to reach performance goals, follow processes, and deliver excellent service.

Main Requirements:

• German - B2 level or higher
• English - Intermediate level
• 4+ years' experience as a Team Lead in customer service

As an advantage would be considered:

• Experience in telecommunications industry

Key Responsibilities:

• Lead and coach a team of customer support agents
• Monitor team performance and drive key KPIs
• Act as the first point of contact for escalations
• Conduct regular performance reviews and feedback sessions
• Share updates and company goals during team meetings
• Help team members improve and stay compliant
• Analyze customer satisfaction (NPS) and report gaps
• Support your team with work-related and people-related questions

Benefits:

• Career Counselling
• Additional paid time off
• Flexible benefits package
• Additional luxury health & dental insurance along with a life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport card
• Employee Assistance Program

If you possess the skills and experience required for this project-based role, we encourage you to submit your application. If you know someone who would be a great fit, we also invite you to refer them!

All CVs will be treated with strict confidentiality!

For more information on how we process your candidate data, you can review our GDPR policy.

Black Peak Talent EOOD is registered for employment intermediation activities, as well as for informing and/or consulting candidates and employers, under Reg. № 3453, 07.12.22 for the Republic of Bulgaria, and Reg. № 3454, 07.12.22 for other countries.