Job Requisition ID #
Customer Technical Success @ Autodesk
We help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you’ve a proven customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Manufacturing experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future Major Accounts across EMEA. You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards high performance and is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.
Responsibilities Deliver technically driven presentations and lead discovery calls to uncover customer needs Innovate, develop, and deliver packaged service offerings to increase customer success and new product adoption Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans Demonstrate thought leadership and product expertise to help customers achieve goals identified in customer success plans Assist and recommend technically-wise for Enterprise Customers based on data analytics Find opportunities for improve initiatives
Minimum Qualifications Advanced knowledge of Autodesk Inventor, AutoCAD Mechanical Experience in the use of Autodesk Vault or a similar Data Management system Awareness of industry needs, workflows and future trends Bachelor's degree or equivalent experience in engineering 5 – 6 years of Product Design and Manufacturing field experience Strong troubleshooting and analytical skills Fluency in German and English Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience Team player who enjoys supporting and interacting with other members of a shared responsibility team Strong communicator and able to build relationships at all levels Proactive approach, where initiative it’s taken, instead of waiting for work to present itself Demonstrated ability to build and maintain strong relationships with enterprise customers Ability to present technical information to a live or virtual audience Must be flexible, decisive, self-motivated and proactive Comfortable with ambiguity and working through change while driving results Proven ability to be flexible and learn quickly in a fast-paced environment Able to manage several projects at a time, setting the right priorities Demonstrated ability to build and maintain strong relationships with enterprise customers Demonstrated motivation to learn new skills and technologies Take a problem management approach
Preferred Qualifications Any other additional European language is a plus Technical consulting experience and/or technical project delivery experience with large, demanding customers Strong experience in Inventor iLogic is a plus Experience with Forge, ACC or cloud solutions in general
The Ideal Candidate Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcome Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.