Technical Support Specialist Fusion 360 (German speaking)

Job Requisition ID #

23WD71060

Position Overview

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you!

Responsibilities:

• Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
• Document support interactions in a company-wide case management system
• Escalate and consult unresolved issues to senior staff as required
• Research, verify and document product defects
• Actively handle the personal backlog of support requests
• Manage customer and partner expectations by providing timely updates on the progress
• Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology
• Influence and contribute to product management and development to contribute to successful improvements

Minimum qualifications

• Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry
• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)
• Very good verbal and written English and German communication skills
• Ability to understand and convey complex technical details coherently to a live or virtual audience
• Strong troubleshooting and analytical skills
• Demonstrate the ability to build and maintain strong relationships with partners and customers
• Team player who enjoys supporting and interacting with other members of a shared responsibility team

NOTE: This is NOT an open position. Please submit your CV here for future roles opening soon.

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