Customer Experience Representative (German Speaking + back office)

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Resolution Team:
This team handles offline queries arising after car rental for 15 countries in the customer’s native language to ensure customer’s satisfaction. 

Damage Team:

The main focus is solving the problems of customers arise connecting with rentals where Damage occurred by providing appropriate information and excellent customer service support. The team us receiving and owning voice and non-voice Damage complaints from customers and partners, and they are responsible for problem solving and answering inquiries independently or with help of standard letters.

Executive Management Team (EMT):

This team handles the queries from our most special customers (e.g. ABG Senior Leadership team; ECRCS; Lawyer correspondence; Country & HQ communication team), undertakes in depth investigation and resolution into high level customer complaints end ensures the end-to-end resolution of the case.

Intermediaries Team:

The key focus of the team is to handle and resolve queries and disputes coming either from brokers, or from Customer Care departments of licensee countries (for rental in corporate countries).

Social Media Team:

This team is in charge to respond to all Social Media posts referring to ABG’s any brand and increase its reputation, and also address positive, neutral and negative sentiments in SM platforms. The key focus is solving the problems of customers arise connecting with rentals by providing appropriate information and excellent customer service support.

To join us, we are looking forward to your application if you have: