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Customer Experience Representative (German Speaking + back office)

Avis
Avis
Erstellungsdatum 03/07/2022
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Ungarn, Budapest
1 haben sich bereits beworben

Why Avis Budget Group BSC is a great place to build a career at:

  • our BSC is Centre of Excellence and largest Avis Budget Group site globally
  • multicultural, diverse team with colleagues from over 40 different countries
  • friendly, collaborative culture & approachable leadership
  • opportunities for growth & development throughout your career
  • high-energy place with winning spirit where things move forward every day
  • Hungary’s greenest, environmentally conscious, award-winning office
  • various fun company events and volunteer initiatives
  • car rental and partner discounts in addition to your compensation package
  • If you want to be connected to more in your career, Avis Budget Group is the place to be, apply now!

    Resolution Team:
    This team handles offline queries arising after car rental for 15 countries in the customer’s native language to ensure customer’s satisfaction. 

    Damage Team:

    The main focus is solving the problems of customers arise connecting with rentals where Damage occurred by providing appropriate information and excellent customer service support. The team us receiving and owning voice and non-voice Damage complaints from customers and partners, and they are responsible for problem solving and answering inquiries independently or with help of standard letters.

    Executive Management Team (EMT):

    This team handles the queries from our most special customers (e.g. ABG Senior Leadership team; ECRCS; Lawyer correspondence; Country & HQ communication team), undertakes in depth investigation and resolution into high level customer complaints end ensures the end-to-end resolution of the case.

    Intermediaries Team:

    The key focus of the team is to handle and resolve queries and disputes coming either from brokers, or from Customer Care departments of licensee countries (for rental in corporate countries).

    Social Media Team:

    This team is in charge to respond to all Social Media posts referring to ABG’s any brand and increase its reputation, and also address positive, neutral and negative sentiments in SM platforms. The key focus is solving the problems of customers arise connecting with rentals by providing appropriate information and excellent customer service support.

    To join us, we are looking forward to your application if you have:

  • high school education (University or College degree is an advantage)
  • advanced level of written German (and at least intermediate spoken)
  • confidence in English is also a requirement as your team leaders and colleagues come from all around the world
  • experience in Shared Service environment is an advantage but not a must
  • excellent written and verbal communication skills, customer orientation
  • outstanding problem solving skills, logical and proactive thinking
  • attention to detail, ability to tolerate monotony
  • collaborative approach, team spirit
  • ability to prioritize in a fast paced environment, multi-tasking skills
  • ability to take initiative and act assertive even in situations not yet experienced
  • experience in using Microsoft Office, especially Excel with confidence
  • BudapestHungary

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