Service Desk Specialist with German (w/m/d)

General information

Location
Katowice

Type of contract
Permanent
Full Time

Occupational field
IT

Job-ID
11674

About us

TÜV Rheinland is a leading global independent testing service provider with almost 150 years of experience and more than 22000 employees all around the world. The independent experts stand for the quality and safety of people, technology, and the environment in nearly every sphere of personal activity as well as train people in a broad range of fields and industries.
TÜV Rheinland Polska has been present on the Polish market for more than 20 years. In 2018 a new chapter has started: TÜV Rheinland Europe Regional Shared Services Centre has opened in Katowice. At TÜV Rheinland RSSC we strive for excellence in everything we do. We have a passion for what we do. And we love what we do. Join the young and dynamically growing team of professionals. Join the company with long lasting tradition, firm values and a courage and vision for the future!

WHAT TASKS CAN YOU EXPECT?

• SPOC for all IT related issues and service requests
• Remote Incident Analysis
• Remote Incident Resolution if applicable in 1st Level
• End user advice on SR related to IT. Such as IT equipment, IT software, rights management and other
• Documentation of incoming SR and IR in the ITSM System
• Routing of SR and IR to responsible 2nd and 3rd Level Teams if not solvable within 1st Level
• Support of TUV IT colleagues in ITSM (handling and routing advice).
• Setup of ITSM Knowledge Base Articles

WHAT SKILLS AND EXPERIENCES SHOULD YOU HAVE?

• +2 years of experience in similar position

• Fluent in German (verbal and written) and communicative in English
• Very good communication skills and strong customer driven focus
• University/ College Degree
• General IT understanding
• Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
• Experience in working with ticketing system
• Knowledge of Microsoft Office Products like Outlook, Skype for Business
• Attention to details and problem-solving attitude

WHAT CAN WE OFFER TO YOU?

• Stable job based on an employment contract
• Annual bonus
• Hybrid or remote model of work (depends on your location) and f lexible working hours
• A package of benefits available on the benefit platform - private medical care, co-financing of the sports card, discounts and shopping vouchers; the possibility of joining group insurance, accident insurance, additional compensations from the Company Social Benefits Fund based on the internal policies
• Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
• International environment and daily usage of foreign languages
• Real development opportunities
• Direct communication and no formal dress code
• Modern office with innovation space located in Katowice
• Employee referral program

Benefits

Insurance packages and health care

We are proud to save lives with what we do. Our employees' physical and mental well-being is just as important to us! We will be happy to provide details of our insurance and health care packages during our personal interview.

Experienced and international teams

While welcoming new talents is what keeps us in motion, we are equally proud of the number of long-term colleagues. Let your personal experience meet our multicultural TÜV Rheinland insights to accomplish jointly!

Employee training and development

We live by "Precisely right" as the core of our company DNA. Constantly growing with one another and learning from each other is hence a self-evident feature to us!

Bonus programs

We believe in paying for performance by rewarding successes. Let's talk about the details of our bonus programs during the personal interview.

Flexible working hours

Balancing your private and professional life isn't always easy: Family matters, personal needs, traffic or simply one's very own energy cycle - Our flexible working hours support your style!

Remote working

Especially during rush hours, commuting tends to be a time and mood killer. We offer remote working and welcome you to our team no matter your actual location!

Positive working atmosphere

Isn't it tempting to work for an established, meaningful corporation with a rich tradition? Here's the even better news: We also want work to be fun!

Employee events

Building. Memories. Together. Various employee events are awaiting you!

Additional information

Location

Chorzowska Str. 146
40-101 Katowice

Company

As an international services group, we want to create a working environment in which all our employees feel secure and comfortable - an environment in which they enjoy giving their best with commitment. The key to this lies in an open, respectful cooperation across all countries, cultures and lifestyles. After all, around 20,000 employees at 500 locations around the globe provide more than 2,500 services. The results of their work can be seen everywhere: in tested elevators or rides, on certified toys or technical equipment, in our consultations or training sessions. No matter where - our international teams have been setting standards in terms of safety, quality and efficiency for many years.

We value diversity - and take on responsibility

Our specialists appreciate this versatile portfolio, the exciting tasks and the value of their work for people, the environment and technology. And we value our specialists for their know-how and commitment, but also for their different personalities and careers. Combined with the professionalism and sense of responsibility of each individual, we create a culture of openness, growth and collegiality. We want to further strengthen this culture and consistently promote respect in our dealings with one another. Not only do we say that, we live that. We have committed ourselves to acting in accordance with the principles of the UN Global Compact initiative, to fighting corruption and to working for human rights, labour standards and environmental protection in our daily work. We are active in numerous networks and projects that stand for diversity and equality. In addition, we have developed a broad range of products and services that help to reconcile the professional and private worlds so that our employees can work in a healthy, motivated and optimal environment.