About the job Airline Contact Centre Agent - German Speaker
Airline Contact Centre Agent - German Speaker Location: Malta
Employment Type: Full-time | On-site
Languages: German (C2) + English (C1)
Monthly salary: 1000-1600 Euro gross
Role OverviewWe are hiring
German-speaking Contact Centre Agent to join an international customer service operation in Malta. Relocation support is available for candidates currently based abroad.
Key Responsibilities- Handle inbound customer contacts related to airline services
- Assist with reservations, changes, and general passenger inquiries
- Provide accurate information and resolve issues efficiently
- Deliver a professional and customer-focused service experience
- Maintain accurate records in internal systems
- Meet service quality and performance targets
Schedule- Monday to Friday
- Shifts between 09:00 - 18:30
- 8-hour shifts, rotational within the time window
Requirements- German C2 level (mandatory)
- English C1 level
- Strong communication and customer service skills
- Ability to work on-site in Malta
- Open to local candidates and candidates currently abroad
- Relocation to Malta is supported