Associate Presales ( German Speaker )

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.
About the role:

The role supports SITA/SAIT commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service.
WHAT YOU WILL DO:

1. Processing customer enquiries (ServiceNow)

• Initial processing of incoming enquiries in ServiceNow

• Acceptance and assignment of cases as Sales Support Team Amman

• Creation and coordination of internal tasks for relevant SAIT departments to determine the required effort and services for quotation preparation

• Monitoring of task processing status and proactive follow-up in case of delays

• After receiving feedback from all departments involved: forwarding the process to the SAIT Sales Team DUS

1. Quotation follow-up

• Monitoring feedback on customer quotations sent within defined deadlines

• Sending reminder letters to customers using standardised text modules if no feedback is received

• Informing the SAIT Sales Team DUS when customer feedback is received

• Objective of the position
• Ensuring structured, timely and transparent processing of customer enquiries and consistent follow-up of quotations to support the sales process.

3. Preparing customer offers

• Preparation of quotations for contractually defined standard services after prior review by the DUS sales team

• Preparation of quotations based on contractual specified service types, service scopes and prices

• Processing of low-complexity quotation requests

• Ensuring compliance with existing contractual regulations and price structures

• Obtaining and taking into account final approval by the Sales Team DUS

4. Sales Reporting & Pipeline Management

• Preparation of monthly reports on orders and order values

• Monthly compilation and evaluation of all relevant opportunities

• Preparation and presentation of the current sales pipeline

• Systematic tracking of all information required for reporting

Qualifications

Who you are:

• 2-4 years of experience in customer success or technical support roles preferably in SaaS IT or service-based industries.
• 1-2 years of experience in presales proposal management or bid management particularly in industries involving complex or tailored solutions. Demonstrated experience in preparing client proposals conducting market research and collaborating across teams to develop solutions.
• German Language is mandatory.
• Bachelor's degree in computer science and any other related field.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.