Why SoftwareOne?Why SoftwareOne?At
SoftwareOne, we believe that our people are our greatest strength. You will benefit from:
- A collaborative, inclusive, and international working environment
- Tailored onboarding and structured professional training
- Continuous learning and certification opportunities
- A clear career development path within IT Operations and beyond
The roleLocation: Sofia
Department: Service Delivery Centre
Employment Type: Full-time, Hybrid, 24x7 Shift Rotation
***We are seeking an
Associate Support Engineer with German language skills to join our
Service Delivery Centre. This role is ideal for individuals starting their IT career or transitioning from another field who are eager to grow within a global technology environment.
If you value collaboration, continuous learning, and professional development, we offer comprehensive training and opportunities to advance your career with
SoftwareOne.
Key Responsibilities- Participate in 24x7 shift operations (5/6 consecutive days per shift rotation)
- Monitor enterprise IT environments, including Windows Server, Red Hat Enterprise Linux (RHEL), VMware, and Citrix
- Install, configure, and maintain Windows Server and RHEL systems (current versions)
- Administer servers and develop scripts using VBScript, PowerShell, and Bash (an advantage)
- Identify, troubleshoot, and resolve technical incidents and issues
- Implement new system requirements based on customer and business needs
- Support ITIL-based processes, including Change, Incident, and Problem Management
- Collaborate with other service delivery teams to ensure consistent and reliable service operations
- Document procedures and solutions in internal wikis and knowledge bases
- Engage in continuous learning and technical specialisation within SoftwareOne's professional development framework
What we need to see from youQualifications & RequirementsFor Early Career Professionals:- Completed vocational training as an IT Specialist for System Integration or a comparable qualification
- Alternatively, a degree in IT, Computer Science, or a related discipline
- Excellent command of English and German (German at C1 level is mandatory)
For Career Changers:- Minimum of 3 years of professional experience in IT operations, preferably within Windows and/or Linux environments
- Excellent command of English and German (German at C1 level is mandatory)
Job FunctionSoftware & Cloud