Back Office Advisor with German

Job Description

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Back-Office Advisor, you'll join a collaborative and forward-thinking team based in Cracow.

In Back-Office our contribution is to serve our customer banks and cardholders. We are keen to perform with the great quality and with the high efficiency.

We offer you interesting and challenging tasks in international environment. We give you the opportunity to use your customer service skills and expertise on the job - to show excellence in customer journey.

About Your Future Role
In this position, you will:

• processing credit card applications
• processing of credit account changes
• customer service for cardholders, banks, and other external and internal stakeholders
• monitoring and evaluating customers' credit card usage
• handling of deceased, seizure and insolvency customer cases
• monitoring payment defaults
• cooperation with collection agencies,
• handling of email and other written inquiries
• organizing and prioritizing own and team's daily work within given limits and schedules

What Makes You a Great Fit
We're looking for someone eager to make a difference. Here's what we value:

Essential Qualifications:

• Experience in customer service
• Good communication skills in German and English both verbal and written.
• Independent working style and decision-making ability,
• Ability to understand large-scale issues

Bonus Skills:

• Relevant education and experience in payment industry, banking, credit management (pre-collection, collection) or contact center environment are seen as benefit
• Flexible and cooperative with team player attitude
• Ability to work with multiply tools
• Pressure tolerance and the ability to tolerate incompleteness
• Positive mind-set to change
• Development and curious oriented mind-set
• Skills and will to find new ways to work

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We're an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together!