Card Disputes Specialist German

Job Description

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Card Dispute Specialist you'll join a collaborative and forward-thinking team based in Krakow. You'll play a critical role in ensuring fair, timely and compliant handling of disputed card transactions for customers across Germany, Austria and Switzerland. In this role, you combine analytical precision, clear communication and expert knowledge of card-scheme regulations to resolve disputes efficiently while delivering an outstanding customer experience.

You will work closely with merchants and internal teams to investigate cases, apply scheme rules and help protect our customers from unauthorized or incorrect charges.

About Your Future Role
In this position, you will:

• Manage cardholder disputes end-to-end
• Analyze transaction details
• Process Chargebacks and Representments
• Identify correct dispute reason codes
• Communicate clearly and professionally with customers
• Detect potential fraud indicators
• Collaborate with merchants and internal stakeholders
• Identify trends to improve internal processes and enhance customer experience
• Ensure accurate documentation

What Makes You a Great Fit
We're looking for someone eager to make a difference.

Here's what we value:

• A sharp eye for detail - You spot inconsistencies quickly and enjoy digging into transactions to uncover the full story
• Customer-first mindset - You actively listen, show empathy and aim to resolve disputes in a way that builds trust and confidence
• Analytical & structured thinking - You're comfortable interpreting data, understanding regulations and making decisions based on facts
• Strong communication skills - Whether writing or speaking, you can clearly explain complex outcomes to customers, partners and stakeholders
• Resilience under pressure - When volume peak or cases get challenging, you stay calm, organized and solution-oriented
• Integrity & compliance awareness - You understand the importance of accuracy, confidentiality, and following card-scheme rules
• Team Spirit - You collaborate well across departments, share insights and help refine processes to improve the overall customer experience
• Mindset for continuous improvement - You question the status quo and look for smarter, faster and better ways to work
  
  Essential Qualifications:
• Fluency in German (C1 or native level) and excellent English communication skills
• 3+ years background in Payments, Banking, Finance or Fraud Operations
• Self-driven and proactive with strong prioritization skills
• Strong organizational and time management skills

Bonus Skills:

• Knowledge of Scheme dispute regulations and compliance processes
• Strong decision-making skills
• Experience in leading training sessions & process improvements
• Hands-on experience with dispute platforms and case-management tools
• High level of integrity, confidentiality and compliance discipline

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We're an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together!