Central Dispatch Agent - German Speaking

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

We are recruiting for our next Central Dispatch Agent . Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect. What's more, they can tell that we enjoy doing it. Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience you've ever had? If you do, please apply for this role!

This role is offered on a hybrid basis, 2 days in our fantastic offices on the Olympic Park, Stratford (London) and 3 days at home.

About the Role

Reporting directly into the Customer Experience Manager this role is to ensure field activity effectiveness and customer satisfaction by adequately managing customer calls, activity planning of service activities, field and technical support staff. Managing all other needed support to the field. The Dispatcher will manage an important number of inbound and outbound calls. Ensure that jobs are booked according to contract entitlement and responding to service calls. You'll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more. You'll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. This will include:

• Activity planning of service activities, field and technical support staff
• Managing all other needed support to the field
• The Dispatcher will manage an important number of inbound and outbound calls
• Ensure that jobs are booked according to contract entitlement
• Responding to service calls

Qualifications

About You

• Fluent in German speaking verbal and written
• You will have previous experience within an inbound calls role
• An interest in technology
• Must have a confident telephone manner and excellent communication skills with the ability to build rapport quickly over the phone
• Experience using Microsoft products such as Outlook and Excel
• Technically minded so the ability to solve technical queries once trained

Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.