Client Advisor - German speaker

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As a Client Advisor, you are responsible for building and nurturing client relationships, representing the voice of Cartier Maison in the BENELUX market. By being yourself and showing your passion for forming lasting relationships, you offer an outstanding service to our clients at an excellent level of German. The role starts on the 1st of April.

While advising via phone and web-based channels, you are responsible for upholding an excellent level of customer support that coincides with the quality our Maison Cartier represent. Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our clients at the highest level.

We will support you in delivering expert knowledge on the creations and the Maison Cartier you represent while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Understanding how Cartier supports its clients, you will strive to offer nothing less of excellent client support.
The ability to work in a complex environment is essential, and you have a proven track record of creating and maintaining positive relationships, even with teams or individuals outside of your direct control.
As the main point of contact for our clients, you will help them (by phone, email and social media channels) to craft unforgettable moments for their loved ones by selecting the right Cartier creation for an important occasion in their lives.
As an expert Advisor, you master the extensive yet intriguing product knowledge and the tools we use, while operating within brand guidelines to uphold the quality we represent.
Remembering that you are the voice of the Maison, showing your passion and pride in your work is key to connect with our loyal clients and show that we truly care.
As a smaller team, we are all pro-active and love to help each other. Attention to detail is crucial for our work and so is a good system mind-set, as we use various tools.

HOW DO WE KEEP YOU SMILING?

We offer the richness of diversity with currently 37 nationalities in our Amsterdam office. We value our people, and you will be provided with an intensive on-boarding and continued training your career to grow with Cartier.
We will support you in growing into an expert in the luxury field and support your development long-term- we have many success stories to share!
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
We offer a competitive package, which includes 13th month, yearly bonus, commissions and full reimbursement of travel costs.

YOUR JOURNEY WITH US ?

If your application is selected, you will receive a video assessment to better understand your motivation, understanding of the role and previous experience.
If both parties are interested, you will have the opportunity to meet with our team leader and a quality specialist. This meeting will assess your suitability for the role, your language skills and give you an insight into the team dynamics and company culture.
If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier.

#Richemont #WeCraftTheFuture