Collections Representative - German Market

Dedicated to powering entrepreneurs, Qred is a profitable, fast-growing fintech scale-up bank. In just 10 years, we've grown from startup to scale-up, now generating over €100 million in annual revenue, supporting more than 50,000 entrepreneurs, and helping create 10,000+ jobs each year. We combine smart tech with real-world experience to make funding simple, fast, and fair for entrepreneurs who need it most. With strong backing, a flat organization, and bold growth plans, we're now looking for a German speaking Undrwriter to join us and shape the future of small business owners.

About the role

When you join our Collection team, your main responsibility will be to ensure that our customers still receive the best service even when things get financially challenging.

Germany is an important market for Qred, and you will be one of the first team members helping us to build this area. We are driven by understanding our customers' needs, their business models, and how we can help. Listening to our customers, understanding their situation, and finding a fair solution together is the key to success.

This is a great opportunity to learn how to build a successful company - and have fun while doing it! You will be an important part of our "Customer Success" mission, with a clear focus: you help our customers keep their finances under control and thereby secure Qred's growth.

You will:

• Be the main point of contact for our German business customers for all questions regarding payment plans and account balances
• Negotiate creative and realistic instalment plans that strengthen the relationship with the customer while safeguarding Qred's financial stability
• Carefully document every interaction and agreement in our CRM system so that our entire team is always up to date
• Monitor incoming payments, identify patterns in the data, and help your team make smarter, data-driven decisions
• Work closely with other Customer Success and Underwriting teams to clarify discrepancies and continuously improve our processes

Sounds interesting, right? Here's what we're looking for:

• A flexible and positive mindset, with a genuine enjoyment of teamwork
• The ability to build trust, understand customers' needs, and communicate on equal terms
• A detail-oriented approach and a structured, precise way of working
• Fluency in German and good English skills

• Experience in customer service or a commercial role is a plus, but not a requirement as your willingness to learn matters more to us

Why join us?

This is a unique opportunity to join a growing fintech company that is redefining financial services for small businesses in Northern Europe. You'll work with a passionate and innovative team, participating in creating an environment where employees thrive and contribute to a shared vision of success.

One last thing

This is a full-time, permanent position based in Stockholm. Don't wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

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Team Customer Success Locations Stockholm