Commercial Support Representative with German

Bitdefender

Bitdefender is acybersecurity leader delivering best-in-class threat prevention, detection, andresponse solutions worldwide. Guardian over millions of consumer,enterprise, and government environments, Bitdefender is one of the industry'smost trusted experts for eliminating threats, protecting privacy, digitalidentity and data, and enabling cyber resilience. With deep investments inresearch and development, Bitdefender Labs discovers hundreds of new threatseach minute and validates billions of threat queries daily. Thecompany has pioneered breakthrough innovations in antimalware, IoTsecurity, behavioral analytics, and artificial intelligence and its technologyis licensed by more than 180 of the world's most recognized technology brands.Founded in 2001, Bitdefender has customers in 170+ countries with officesaround the world. For more information, visit https://www.bitdefender.com

Requirements:
• Strong ability to ask relevant questions to identify customer needs / concerns;
• Effective listening skills with high level of empathy;
• Customer oriented attitude;
• Proficiency in German, effective verbal communication skills, including grammar and tone
• Self-motivator - upbeat and with a high energy level;
• Strong work ethic, team-oriented attitude;
• Skilled in PC and Internet navigation including multi-tasking with multiple windows applications.

The following would be a plus:
• 1+ years customer service experience;
• Results and problem solving oriented;
• Initiative and proactivity;
• Proficiency in English;
• Previous experience in similar job

Responsibilities:
• Centralizes all customer service related issues reported by the Bitdefender customers and users;
• Offers Support service to the Bitdefender customers via phone, email and chat, in order to ensure the Bitdefender business objectives
• Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;
• May be required to work in one or multiple queues/skill sets over various customer contact channels;
• Acquires complete information in order to escalate complex issues to the upper tier;
• Build, assimilate, implement, audit and improve working procedures.
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