Commercial Support Specialist (German-Speaking)

This is a hybrid role based in Sofia.

The Role

As a Commercial Support Specialist at euNetworks, supporting the needs of the world's biggest profile brands, you will be a critical player in our customer facing teams supporting the growth of our business. You will seek to deliver the highest levels of customer experience resulting in revenue growth with your assigned clients. As part of the sales division, you will serve as the central point of contact for all customer related queries supporting the quote-through-contract lifecycle and work collaboratively across all business functions to deliver proposals, resolve customer issues, remove obstacles, and deliver an exceptional customer experience. A marker of success is making euNetworks is easy to do business with. Collaboration spans Sales, Project Management, Finance, Legal, Product Management, Marketing, and IT.

You will be instrumental in ensuring that our sales processes are smooth, accurate, aligned with customer needs and you will play a proactive role in seeking continuous improvement in everything we do to improve our customers experience.

What will you be doing?

• Produce accurate quotes in support of the customer account plan.
• Take ownership of incoming queries from customers and internal teams, escalating and managing to resolution.
• Pro-actively engage and communicate with customers throughout all stages sales closure and problem resolution.
• Manage the full contract lifecycle: renewals, modifications and terminations.
• Order and contract management.
• Coordinate with stakeholders to resolve any customer service, delivery, or billing blockages.
• Maintain and update Salesforce opportunities, contacts, contract records, quoting history.
• Support client relationship activities: attend meetings (on-site and remote).
• Prepare reports and presentations as required by sales management.
• Provide cover for colleagues in Commercial Support or related roles when required

What do we want from you?Experience & Competencies

• Background in sales support, contract/order management, or customer service, with industry experience and advantage but not essential.
• Comfortable working under tight deadlines and in changing environments; resilient with a proactive mindset.
• Stakeholder management: ability to influence and collaborate with cross-functional, often virtual teams
• High attention to detail.
• Enthusiasm to engage with customers and colleagues to foresee opportunities and threats.
• Display confidence to take ownership of customer specific issues and work collaboratively to gain support and resolution.

Skills & Qualifications

• Fluency in German and English, oral and written, is essential.
• Strong analytical skills with Excel mastery essential
• Exceptional, pro-active customer focus and ability to consistently deliver high-quality service.
• Comfortable and enthusiastic communicator.
• Excellent organisational skills; ability to prioritise work to maximise impact for both customers and euNetworks.
• Ownership mentality: you understand expectations, track progress, escalate when needed, and ensure outcomes are delivered.
• Meet expectations: make commitments - deliver on them.
• Cultural awareness: able to operate in a pan-European organisation, understand different customer and internal stakeholder contexts, adapt communication appropriately.

If this position is of interest but you don't think you meet all of the criteria listed, please consider applying still. euNetworks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.

What can we offer you?

We're a multi-faceted company that has been consistently growing for over 10 years but we remain committed to our company values and hiring people who want to be part of the team and make a contribution.

We invest in our people by offering a range of benefits and development opportunities that are shaped to fit each of the countries we operate in.

Our Family Friendly Policy delivers enhanced and inclusive parental benefits that can viewed here. For more detail on our bonus system, holiday allowance and other leave entitlements contact us directly at [email protected]

Our Love To Learn initiative delivers focused company wide training sessions across a range of skills, suitable for every role and level. These are complemented by individual training and progression plans. We partner with industry specialists to offer comprehensive mental wellbeing support and training.

We offer early career opportunities including apprenticeships, internships and an established graduate programme.

Please let us know if you have any accessibility requirements or questions to assist you through the selection process and your decision making.

Diversity, Equity and Inclusion

Our company values drive our behaviour and form the basis of how we operate our business, work as a team and as individuals. We respect and trust one another and all of our stakeholders. We embrace diversity and inclusion in all that we do. Building a diverse, equitable and inclusive culture is a priority at euNetworks.

We strive to ensure a welcoming environment, where everyone can provide equally respected input, in a safe place, judgment free. Our employees work together through our 'You Belong Here' initiative to deliver meaningful developments and programs for the benefit and inclusion of all.

We are proud to be an equal opportunity employer and seek people looking to build a long and meaningful career at euNetworks. We commit to providing each individual with the support, continued learning and the tools to achieve their goals and an environment in which they can thrive.

About euNetworks and expansion of our operations to Sofia

euNetworks is a critical bandwidth infrastructure provider, a specialist in connecting data centres and critical locations across Europe, and a leading cloud connectivity provider. We build and invest in city and long haul fibre networks and today we own and operate deep fibre networks in 18 cities, with a long haul network spanning more than 66,000 kilometres.

Headquartered in London, with our team of over 400 people located across 8 European countries, we're excited to be expanding our business to Sofia, our eighth office location. We're opening a new office and building a team in Bulgaria as we lay the foundations for the next phase of our growth. It's an exciting time to join euNetworks and our new team will be pivotal to our growth.

We're developing a new customer centre of excellence in Sofia - an important next step in how we support our existing and new customers. euNetworks serve, support and partner with some of the most discerning users of connectivity in the world - from hyperscalers, cloud service providers, data centre operators, telecom and mobile operators, to media broadcasters and enterprises across a range of sectors. Our customer base is at the centre of technological transformation and we're building and investing in our networks to support them.

As well as a fantastic opportunity to interact and learn from so many of these large organisations in our customer base, joining euNetworks as we continue our journey offers new Sofia employees great training and development opportunities and being an important part of a multi-functional team spanning the European continent.