Community Manager | Social Media | German

The organisation
We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world.  We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.
WE CARE for customers, they are part of our DNA.

The function
The success of the Mercedes-Benz Social Media Services team is rooted in social listening skills.

We make an effort to listen to our customers. To know their "likes" and "dislike", to understand their interest and concerns, who they are, what they care about, and what they do. We follow them into their virtual world.

We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each social media channel. Besides the international and regional Mercedes-Benz pages, we also cover specialist areas such as AMG-motorsport, lifestyle pages, or classic cars.
As brand ambassadors, we are able to change and adapt the tone of voice between each platform to engage our followers and generate social conversations.

Day to day, we share our passion for the world of Mercedes-Benz alongside our 40+ million fans, whether it is a product inquiry, complaint, or simply a token of appreciation.

Our Fans can engage with us via X, Facebook, Instagram, YouTube, LinkedIn, TikTok, and many more channels in 16 languages.

Requirements
We are looking for an enthusiastic colleague with excellent German written language skills and full professional proficiency in English. Fluency in Turkish, Arabic, or any other language will be beneficial.

We are living in a fast-moving and dynamic environment that requires strong customer focus, creativity, and a particular interest in the automotive sector and technology.

We are looking for you if you already use social media naturally. Experience with community management, social listening, and trend-watching is a plus.
We believe in the strength of doing things together, teamwork is an essential part of our daily business.

We are looking for candidates with enthusiastic and inspiring personalities.

“What is the best part about our Social Media Team? Being able to release your inner creativity! 
Be part of #us!

We offer
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

• Starting salary of €2,782 for 40 hours of work per week (excluding shift allowance) 
• Holiday allowance: 8% of annual salary
• Competitive performance-based salary growth
• Company result-oriented bonuses
• Transportation plan
• Collective health insurance at discounted rates
• Non-contributory pension plan
• Lucrative relocation package, if applicable

Please use the “apply” button to upload your CV, Letter of Motivation, and any other documentation that adds value to your application.