Coordinador/a GGT German Madrid 1

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.

The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.

We are looking for a highly organized, detail-oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer-focused environment.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

• Functions:

- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

• Requirements:

- Have experience in Groups and Events handling and/or the Hotel Sector.

- Knowledge of German is a must

- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co-workers, managers and
employees.

- Excellent communication skills and ability to lead and guide

- Organized and methodical person

- Critical thinker and problem-solving skills essential

• Offered

- Integration into a dynamic team, focused on excellent service.

- Commissions as a percentage of objectives.

- Remuneration according to the position.

- Continuing Training Plan to enhance professional development

- Access to the e learning training platform.

- Possibility of functional, national and/or international mobility.

- Incentives and Benefits Plan.

- Ticket Restaurante.

- Hybrid work model. Monday to Friday. Time slot 08:00-20:00

- Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation . Food and Beverages, among others;

- Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.