Craftsmen Support Consultant (German-Speaking)

Craftsmen Support Consultant (German-Speaking)

Are you a skilled trades expert with a passion for problem-solving and customer service? Do you take pride in your craftsmanship and want to use your knowledge to help others? If so, we have the perfect opportunity for you!

What You'll Be Doing:

As a Craftsmen Support Consultant (German-Speaking), you'll use your technical expertise in craftsmanship and building maintenance to support our German-speaking clients. You won't just be answering calls-you'll be providing real solutions, advising customers on repairs, troubleshooting issues, and ensuring quality service. Your experience in skilled trades will be invaluable in helping customers with their inquiries and ensuring their concerns are handled efficiently.

Your Responsibilities:

• Hands-On Problem-Solving: Guide customers through repair and maintenance processes with expert advice.
• Complaint Resolution: Understand customer issues and ensure swift solutions using your trades knowledge.
• Quality Assurance: Supervise and coordinate specialist teams to uphold high standards.
• Technical Training: Lead training sessions on property insurance law and repair standards.
• Project Development: Contribute to improving repair processes through automation, system enhancements, and new guidelines.

Your Expertise:

• Completed vocational training in a skilled trade (e.g., Window Manufacturing, Painting, Plumbing, Carpentry, Electrical Work, Roofing, Glazing, or Sanitary/Heating/Air Conditioning Technology).
• Extensive knowledge of building repair and maintenance.
• Strong communication & negotiation skills, working well with customers and teams alike.
• Fluent in German (spoken and written).
• Ability to work independently with attention to detail.
• Basic IT knowledge and openness to new technologies.

What We Offer:

At our company, your craftsmanship expertise is valued and respected. You'll be working in a dynamic environment where your skills make a real impact. We provide:

• Specialized training & development programs to help you grow.
• Opportunities for career progression in a global setting.
• A strong work-life balance with flexible arrangements.
• Comprehensive health & wellbeing support through our Work Well programs.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

To Recruitment Agency:

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.