CRM Executive - German speaking

On average it takes 5 minutes to apply for this role.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway family and celebrate what makes you unique!

Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by..

Department: CRM

Reporting to: CRM Manager

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're building experiences that wow our customers - and that starts with bold, curious people who want to do work that matters.

If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our CRM Executive you are responsible for executing the CRM strategy alongside your peers, with the ultimate aim of improved customer retention and therefore improved customer value.

The role will be key in further expanding our Below The Line and Above The Line CRM offering in Germany, Austria and Luxembourg, particularly looking for opportunities to test and learn. It will also involve collaborating with various internal stakeholders such as Gaming and Features, Country Management, Brand, Product and Creative.

This role revolves around the optimal use of technology and data to improve the effectiveness and efficiencies of CRM campaigns.

Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you'll do

You'll take ownership of work that gives us our competitive edge, including:

• Execution and ownership of slots and lifecycle CRM campaigns in Germany, Austria and Luxembourg
• Managing the automated lifecycle flow, ensuring onboarding, active and reactivation campaigns are being regularly optimised, tested and reported on to maximise KPIs
• Ownership of main slots loyalty programmes (Prize Wheel and Weekly Rewards Club), ensuring they are regularly refined and tested to deliver against Retention Rates and Player Value goals
• Owning and executing large seasonal campaigns (eg. Summer and Christmas specials), which are used in both acquisition and retention channels
• Executing additional adhoc campaigns around new game releases, leaderboards and cashback specials
• Supporting the brand and sponsorship team in utilising our world class sponsorship assets
• Managing a range of communication tools - email, SMS, push notification, in-app messaging
• Managing content creation with the help of the creative department
• Ensuring the Betway websites are up to date and optimised, particularly the app and mobile site
• Competitor analysis to better understand our positioning in the market

This list covers your core responsibilities - with plenty of room to stretch, explore and take on new challenges as we grow.

What you'll bring
You're someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross-functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high-quality work
• Adaptability - you stay sharp, productive and positive in fast-moving environments
• Fluency in English and German (both verbal and written)
• Strong numerical and analytical skills
• Passion for CRM and data insights
• Project management skills and delivery focused attitude

Desirable skills you've got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Exposure and good knowledge of a content management system
• Knowledge of slots game types and providers
• Strong problem-solving skills in understanding and diagnosing solutions
• Experience with Excel
• Experience with Salesforce Marketing Cloud (Content Builder, Journey Builder etc.)

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you'll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Health Insurance
• Life assurance
• Income protection.

Ready to feel superclass?

At Super Group, your experience matters. We're honest, fair, and focused on helping you succeed - and your work will have real impact from day one.

Game on!

Should you not hear from us within 2 weeks, please assume your application has not been successful.