CRM Manager- German Speaking (15 month FTC)

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists.

In 2025, HeliosX helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year-on-year growth and cementing our position as the clear market leader in the UK. In 2025 our weight-loss treatments helped our patients lose 8.5 million kilograms of excess weight; contributing to an estimated 1,300 fewer cardiac events. That's not just growth; that's measurable, life-changing impact at scale.

We're operating across four markets, with successful launches in Germany and Canada, and growing our reach in the US.

Where we're going:

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

CRM Manager- Germany (15 month FTC)

About the Role:

The CRM Manager will oversee all CRM efforts and KPIs for HeliosX's German market.

The ideal candidate has a proven track record of driving meaningful, measurable impact through CRM programs. They know, love, and dream about Braze, and are analytical by nature, pursuing answers to any performance deviations until nothing is left unresolved. They are excited to join a bootstrapped, rapidly scaling health startup experiencing unprecedented growth and thrive in a culture built on experimentation.

What You'll Be Doing

• Own, deliver, and optimise CRM campaigns and the full German CRM calendar, covering triggered, non-triggered, and transactional communications.
• Launch, manage, and optimise the customer referral scheme, tracking performance and driving measurable results.
• Apply market and competitor insights to improve engagement, retention, and conversion.
• Build campaigns using HTML and run customer journeys via Braze across email and SMS.
• Design, execute, and continually optimise experiments to drive meaningful KPI improvements.
• Collaborate with Product, Creative, Operations, Clinical, and Analytics teams to enhance multichannel CRM programmes.
  Contribute to the strategic evolution of website content and UX to increase engagement and conversion.
• Leverage customer data and segmentation to personalise campaigns, uncover opportunities, and drive upselling.
• Partner with Analytics and Engineering to access and apply data effectively.
• Lead NPS, survey, and review initiatives for the German market.
• Design and implement initiatives to boost customer interaction and engagement across all relevant channels.
• Stay ahead of industry trends and best practices to continuously improve CRM performance.

Who you are:

• A data-driven decision maker who uses insights to guide strategy and optimise outcomes.
• Commercially astute, able to balance creativity with measurable business impact.
• An exceptional communicator who can clearly convey ideas across teams and stakeholders.
• Highly analytical, confident working with data, and very comfortable in Excel.
• Creative thinker who approaches challenges with fresh, outside-the-box solutions.
• A problem solver with a can-do attitude, finding alternatives when faced with obstacles.
• A self-starter who thrives independently while contributing positively to team goals.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Audible subscription)