Customer Delivery Manager (German-Speaking)

Company Description

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-us

Job Description

At Shippeo, we don't just "support" customers; we drive their operational success. As a Customer Service Delivery Manager, you will own the end-to-end implementation journey for our major DACH accounts. This is a role for a high-velocity operator who thrives on managing 30-40 concurrent projects with precision. You will start by mastering our technical onboarding and evolve into a strategic partner, moving from executing scripts to advising clients on how to optimize their entire supply chain network.

Please Note: This role is based in Paris and operates on a hybrid model, requiring two days per week in the office.

As we operate internationally, we kindly request all candidates to submit their CV in English. Unfortunately, applications submitted in any other language will not be considered.

Contract Type: Permanent

Function: Customer Service Delivery

Key Responsibilities

• End-to-End Project Ownership: Manage a high-volume portfolio of 30-40 concurrent carrier onboarding projects (Telematics, Mobile, TMS) with 100% reliability and zero missed deadlines.
• Operational Velocity: Drive high-speed delivery by closing ~25+ onboardings monthly while maintaining a "zero-maintenance" workflow that requires minimal oversight.
• Strategic Advisory: Transition from a technical vendor to a trusted partner, hosting 3-party calls and client meetings to align business logic with platform architecture.
• Root-Cause Resolution: Go beyond solving tickets to identify and eliminate the friction points in the carrier network, reducing future support needs through continuous process improvement.
• Cross-Functional Insight: Partner with Product and Engineering teams to transform market observations and client business logic into actionable platform enhancements.
• Data Integrity: Proactively monitor and secure 100% data quality across your portfolio, ensuring tracking rates and CSAT exceed expectations.

Qualifications

What We're Looking For

• Fluency in German & English (C1 level): Essential for building trust and advising our DACH-based clients and carrier networks.
• Exceptional Self-Organization: You are a "zero-maintenance" professional capable of managing a massive project backlog without internal reminders.
• The "Advisor" Mindset: You are naturally curious and seek to understand the why behind a client's business logic, not just the how of a technical task.
• Operational Resilience: You thrive in high-pressure environments where context-switching and rapid execution are the daily norm.
• Functional Tech Savvy: Comfortable navigating complex SaaS architectures, CRM systems, and integration protocols (APIs/EDI) without needing an engineering background.

Preferred (Not Required)

• Supply Chain Expertise: Deep understanding of transportation, logistics, or carrier operations.
• SaaS Implementation Background: Experience in a role focused on quantifiable delivery outcomes and project management.
• Education: Bachelor's degree in Business, Engineering, or Supply Chain Management.

Additional Information

Why join Shippeo?

At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.

What sets us apart:

• Meaningful work with real-world impact in global supply chains.
• A diverse, inclusive, and international team.
• A culture of transparency, feedback, and continuous learning.
• Opportunities for growth, internal mobility, and professional development
• Hybrid work model and flexible policies.

To learn more about our culture and people, visit our Careers section or explore team stories on our social platforms.

Recruitment Process

Our hiring process includes the following steps:

1. Preliminary call with a Talent Acquisition Manager
2. First interview with the Hiring Manager
3. Case study interview
4. Final interview with leadership and team members

Diversity and Inclusion

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.

If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [email protected] for support during the application process.