Customer Delivery Manager (German-Speaking)

Company Description

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-us

Job Description

Please Note: This role is based in Paris, France. It has a global focus and operates on a hybrid model,at least two days a week in-office.

Since we operate internationally, we ask all candidates to submit their CV in English. Unfortunately, applications submitted in French will not be considered.

Contract Type: permanent

Function: Customer Delivery

Role Summary

At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Delivery Manager, you will leverage your technical aptitude and client-facing skills to ensure a seamless experience for our major German clients and their carrier networks.

If you are a tech-savvy problem solver who thrives in a fast-paced SaaS environment and loves turning complex data challenges into operational success, this role is for you!

What you will do

You will act as the bridge between technology, carriers, and our customers. Your day-to-day will involve:

• Carrier & Technical Onboarding: Leading the end-to-end operational onboarding of carriers, guiding them through mobile, telematics, and TMS integrations until they are fully operational.
• High-Level Support & Troubleshooting: Serving as the primary point of contact for complex carrier and customer inquiries. You will frequently host 3-party calls to align stakeholders and resolve bottlenecks.
• Strategic Client Management: Participating in regular customer meetings to ensure strategic alignment, high Customer Satisfaction (CSAT), and optimal tracking rates.
• Cross-Functional Collaboration: Partnering closely with Customer Success Managers; Implementation Consultants, Solutions & Integration Engineers, and Product teams to escalate issues, improve data quality, and drive product enhancements.

Qualifications

The skills you bring

To thrive in this role, you should have around 2+ years of experience in a fast-paced tech environment (SaaS, Tech Consulting, Project Management, or Technical Account Management), backed by an Engineering or Business degree, ideally in the supply-chain area.

Language & communication skills

• German & English (Must-have): Fluent / C1 level required to seamlessly communicate with our DACH network.
• Client-Facing Expertise: Ability to translate complex technical concepts into clear, actionable guidance for non-technical users.

Technical & hard skills

• Tech & Data Savvy: Comfort working with SQL, Excel, APIs, and EDI.
• CRM Navigation: Proficiency in Salesforce (or similar CRM platforms).
• Project Management: Strong ability to manage multiple onboarding projects and client requests simultaneously.
• Troubleshooting: A natural ability to diagnose platform, integration, or data quality issues and guide users to a resolution.

Soft skills & mindset

• The "Doer" Mentality: You are highly autonomous, hands-on, and take strong ownership of your portfolio.
• Analytical Problem-Solver: You use strategic thinking to analyze data, find root causes, and build long-term solutions.
• Resilience & Adaptability: You can easily switch contexts and handle different tasks in a dynamic, high-growth environment.
• Cross-Functional Team Player: You excel at personal organization while working collaboratively across various internal departments.

Nice-to-Haves

• Previous experience in Supply Chain, Transportation, or Logistics.
• Familiarity with a programming language.
• Fluency in French or any other European language.

Additional Information

Why join Shippeo?

At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.

What sets us apart:

• Meaningful work with real-world impact in global supply chains.
• A diverse, inclusive, and international team.
• A culture of transparency, feedback, and continuous learning.
• Opportunities for growth, internal mobility, and professional development
• Hybrid work model and flexible policies.

To learn more about our culture and people, visit our Careers section or explore team stories on our social platforms.

Recruitment Process

Our hiring process includes the following steps:

1. Preliminary call with a Talent Acquisition Manager
2. First interview with the Hiring Manager
3. Case study interview
4. Final interview with leadership and team members

Diversity and Inclusion

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.

If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [email protected] for support during the application process.