Customer Delivery Senior Project Manager German Speaker (VOIS)

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Role Purpose:

The Customer Delivery Senior Project Manager is responsible for leading the delivery of large customer-facing projects across multiple domains on behalf of Vodafone's Enterprise Customers. The role involves leading complex multi-party teams and typically encompasses complex and bespoke solutions for Vodafone customers that aim to transform up to two IT solutions within a single project scope, usually across multiple countries within a region. The role reports to the Agile Portfolio Lead or Program Manager, depending on the delivery structure.

Key accountabilities and decision ownership:

1- Vision, Planning and Control:

• Communicate the high-level vision for the project's expected outcomes and the customer's desired future state. Design the delivery capability to deliver such a complex project.
• Create a detailed project plan, using Transformational Flows, identifying the resources required, critical path, and all activities that the business needs to do to prepare for new technical or business components.
• Manage and control the performance of the project plan.
• Formulate and manage stakeholder communications plans.
• Forecast and manage the resource supply and demand throughout the lifecycle of the project, as needed (colleagues, technology, financial).

2- Organization and Leadership:

• Clarify the skills requirements of a project and build a team capable of managing it.
• Manage the team in the successful delivery of the project.
• Manage project planning and resourcing processes, balancing priorities.
• Take on a coaching and mentoring role, motivating others and boosting morale.
• Be key influences within the customer environment during the lifecycle of the project.
• Initiate and influence relationships with and between key stakeholders, external and internal.
• Produce a project stakeholder map, conduct analysis to ensure stakeholder needs are understood and met.
• Support effective business change by building relationships with and between senior strategists, planners, designers, operations business partners, and business change managers.
• Have strong hands-on experience with the Tribe/Squad/Chapters/Guilds/Programme manager and understand the key differences in responsibilities for each group.

3- Quality Assurance and Reporting:

• Ensure quality assurance standards are applied across project workstreams.
• Ensure suitable project status reporting mechanisms are put in place.
• Produce regular, ad hoc, and exception reports in line with the agreed communications plan.
• Ensure timely and accurate reporting, covering aspects (Budget, Timelines and Quality) of scope, outputs, and performance against agreed critical success factors, KPIs, and benefits tracking.
• Maintain accurate financial reports.
• Maintain a document library for the project and produce project-level Lessons Learned & Closure reports.
• Have strong hands-on experience with Agile delivery management tools (Jira, Confluence, etc.).

4- Risk, Issue, and Change Management:

• Define the project Risk & Change strategy. Maintain regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.
• Maintain an effective change management process.

5- Financial Management - Benefits, Commercial, Partner & 3rd Party Management:

• Ensure that strategic outcomes expected by the projects are aligned to benefits realization plan, and that benefits tracking process is in place and managed effectively.
• In the event of project scope changes materializing, ensure that financial plans are reviewed and adjusted accordingly.
• Be accountable for managing, forecasting, and reporting on all related budget and expenditure.

6- Key performance indicators

• • Delivering project expectations and contract obligations - demonstrating alignment to company Governance & Methodology.
  • Visible and effective stakeholder management - ensuring the project deliver Vodafone operational acceptance criteria.

Core competencies, knowledge and experience :

1. Experience:

• Typically, 4 years of relevant experience in end-to-end managing major complex customer projects delivery in the ICT field.
• Actual hand-on experience in Agile project management delivery frameworks, contributing to and supporting release planning, facilitating Scrum of Scrums, Roadmap Updates, and shepherding the Communities of Practice.

1. Leadership and Stakeholder Engagement:

• Able to adapt style and apply influencing skills to a range of complex relationships.
• Maintain relationships at senior levels.
• Able to respond positively and convincingly to constructive challenge from the team and oversee the management of any issues with poor performance.
• Create and manage high performing cross-functional teams to deliver against agreed plans to the customer.

1. Professional and Customer Centric:

• Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences.
• Provides interface with other areas of business to ensure departmental knowledge is shared and obtained.

1. Business Skills:

• Applies knowledge of business and markets to create intellectual property.
• Has in-depth knowledge of multiple domains and understands the company's position in the place.
• Ability to influence Strategic Squads and main CI squads to maximize the benefits for the organization.

Must-Have Technical/Professional Qualifications:

• C1 Level German is a must
• C1 Level English is a plus , B2 level is a must
• Prince 2 Practitioner/PMP or PMI-ACP.
• SAFe Agilist (Scaled Agile).
• Proven experience of concurrently agile management of multiple projects of differing size and complexity to meet business expectations and deliver results.
• Proven ability to build relationships and influence at all levels internally and externally, including excellent customer-facing skills (ability to communicate effectively with the customer account teams, in addition to end-users and technical persons).
• Experience in project budget management.
• Understanding of financial accounting, including capitalization and profit and loss.
• Strong cross-functional working capabilities.
• Excellent interpersonal and communication skills

#VOIS #BeUnrivalled #Createthefuture

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