Customer Lead, EMEA - German Speaking

Join us at a pivotal moment in Quorso's growth, working with some of the most respected retailers in the world, including Dollar General, PetSmart and Tractor Supply Company, to transform the way they run their stores. Using Quorso's technology, you will help make store operations more data-led, agile and impactful, influencing decisions all the way up to the C-suite.

We are now partnered with many of the largest retailers in the world, including multiple top 10 retailers the UK and the US. You will have the opportunity to work directly on these flagship accounts and shape the way they deliver operational excellence.

About Quorso

Quorso is one of Retail's most exciting tech startups. Our intelligent management platform translates terabytes of data into smart, personalized daily work for some of the world's largest global retailers across over 60k stores.

Find out more at: https://www.quorso.com The Opportunity

As Customer Lead, Strategic Accounts, you will work with senior leaders and Store Operations teams across EMEA to help them get full value from Quorso. You will guide them through discovery, onboarding and adoption, and act as their trusted point of contact for solving problems and improving operational performance.

You must be business fluent in German. You will use German with senior stakeholders and operational teams, so you need to be fully confident communicating in German in a professional setting. We are also giving priority to candidates with consulting experience in retail strategy or transformation.

You will work with Sales, Marketing and Product to give customers a clear and consistent experience from first engagement through to day-to-day delivery.

What you will do

• Build relationships with senior client stakeholders and operational teams
• Lead discovery and scoping for new use cases
• Oversee data onboarding and implementation for new enterprise customers
• Manage deployment and adoption across large and complex organisations
• Track engagement and drive actions that improve performance
• Produce insights and recommendations that support customer decisions
• Share customer input with product and marketing teams
• Spot growth opportunities within accounts and support Sales as needed

What you will bring

• Business fluent German
• Consulting experience in retail strategy or transformation, or experience in retail operations or programme management at a leading retailer

You will also bring:

• The ability to influence and build trust with senior stakeholders
• A practical approach and comfort taking ownership
• Strong emotional intelligence and the ability to align different groups
• Experience managing multiple complex projects at the same time
• Confidence working with large datasets and using tools such as Excel or Alteryx or SQL
• Clear written and verbal communication
• Drive, ownership and a growth mindset

Why join us

• Shape the future of Intelligent Management
• Work with major retailers and influence real operational outcomes
• Join a high-growth SaaS scale-up where your ideas can move work forward
• Be part of an ambitious and supportive team in our Central London office with time in the office expected two to three days each week

Inclusion matters

We are an inclusive team, and we welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer.

Department Customer Locations UK Remote status Hybrid