Customer Service Manager with German

Job Description

Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
As a Customer Service Manager, you'll join a collaborative and forward-thinking team based in Cracow.

About Your Future Role

You'll be powering our service offering to our customers

As Customer Service Manager you'll join an open and sharing community with highly skilled colleagues. You can come as you are and be at your best at Nexi. You'll find the freedom to balance an exciting job with life outside of work.

In this role within Nexi, Issuer Solutions Operations business unit, you will be leading our Contact Centre backoffice services in Poland.

We offer services for our customer banks and their cardholders, and we work 365/24/7. You will be leading a large team of 25 - 30 highly skilled and professional backoffice employees.

Our ambition is to provide an excellent customer experience in each contact and we expect our new manager for Poland to share our passion for outstanding customer service. In this role, you will be reporting directly to our Vice President for Customer and Fraud Operations.

What Makes You a Great Fit
We're looking for someone eager to make a difference. Here's what we value:

Essential Qualifications:

• Relevant education and extensive experience within customer service, especially the contact center environment
• Proven and strong track record of leading large contact center teams
• Strong understanding of the dynamics of a contact center and the 24/7 working environment
• Excellent analytical skills and ability to lead through numbers
• Excellent leadership and people management skills
• Excellent communication skills in Polish, German and English, verbal and written

Besides that little twist in your personality that makes you, we are looking for a colleague who is:

An amazing leader and a true people person

• Flexible and cooperative with a team player attitude
• A proactive and positive person with a forward-looking and result-oriented way of working
• Able to produce high quality work and perform under high pressure in a multiservice environment
• Strong mindset towards change and development
• Able to manage and prioritize your work pipeline independently

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We're an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together!