Customer Service Representative (German language)

Korsit at a glance: No frills, just facts!

Korsit is a dynamic scale-up offering our customers an straightforward, secure, and convenient way to purchase prepaid branded payment cards, gaming cards, gift cards, and mobile cards through our brands - dundle (B2C) and PrepaidForge (B2B).

Located in the heart of Eindhoven, our collaborative team is the driving force behind our over-a-decade-long journey to success. Our diverse company is fueled by a team of over 70 employees, representing 20+ nationalities and backgrounds.

Come experience the excitement and discover your full potential with us. Dive into the details below to see how you can be part of our journey!

What you will help us with

As a Customer Service Representative (DE), you'll play a crucial role in providing exceptional support to our customers, primarily in German. As Germany represents one of our largest markets, all customer interactions will take place via email, where you will handle inquiries, resolve issues, and ensure each customer receives timely and helpful assistance

A selection of your daily activities
• Offering written support to customers.
• Guiding customers on the use of gift cards and gaming products.
• Assisting customers in navigating the digital world.
• Demonstrating patience and empathy, especially when customers are not tech-savvy.
• Effectively communicating complex digital issues in simple terms.
• Detecting fraud and identifying tampered documents to protect our customers.

What you bring to the table
• A service-oriented mindset.
• Prior experience in customer service (preferred but not required).
• Proficiency in written and spoken German.
• Solid written and spoken English.
• Flexibility to work varied hours, including one evening a week and one Saturday shift per month, with availability on Mondays.

Does this sound like you?

A self-driven, native-level German speaker who is eager to learn and help people while working in a dynamic team. Someone who does not shy away from a challenge is not easily distracted, or discouraged by repeating information or answering similar questions throughout the day. If you can keep calm, cool, and collected, have a great sense of humor, and always find the positive in every situation - then you are the person we are looking for.

Our organisational values guide how we work. We have Fun, We have a Growth Mindset, We Play to Win, We are Outcome Driven, and We Embrace Change.

You help us grow, we help you grow
Korsit rewards passion, persistence, and initiative!

For us, personal growth equals business growth. We want to empower each member to flourish both personally and professionally.We prioritise professional development and emphasise the importance of work-life balance.

Of course, a competitive salary package is part of the deal. As well as an inspiring and challenging work environment in an internationally operating business, but what else can you expect?

28 vacation days (based on 40 hours per week)
Competitive pension scheme
Employee discount on dundle.com
Free lunch, drinks, gaming and/or sports challenges
Flexible working hours
Diverse and multinational work environment
An inspiring workplace located in the middle of Eindhoven
A focus on self-care with a free eGym membership subscription down the road
Regular social events to foster team bonding and celebrate achievements
Dutch language course to enhance communication and cultural connection.

Access to the OpenUp platform for professional counselling, mindfulness sessions, and self-help tools.

Sound good?

If you are interested in joining our successful and energetic company as a Customer Service Representative (DE), don't hesitate to send us your CV. We'll be in touch!

By proceeding with this application, you consent to Korsit B.V. processing and storing your personal data for the purpose of this recruitment process. You can view the privacy policy at this link https://korsit.co/legal