Customer Success Manager (German-speaking)

Why N-able

At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you.

As a member of the DACH Partner Care Account Management team, the PCAM is the key business partner to Sales Account Manager and primary non-sales business partner to our DACH MSP partners. Leveraging their customer service experience, industry knowledge and relationship building skills, the PCAM will work with partners to ensure they are achieving value with their existing subscriptions, succeed on their satisfaction with N-able as solution supplier and its processes and tools as well as drive new product adoption and contribute retention targets by delivering a best in class customer experience.

What You'll Do

• Act as the primary non-sales partner care representative for DACH MSP partners
• Maintain regular contact with all assigned accounts and your Sales Account Manager(s) and maximize client's satisfaction
• Support and solve all non-sales queries from MSP premier level partners incl. downgrades and cancellations, collect feedback about our solutions & handle partner escalations
• Generate incremental opportunities for sales teams - increase product adoption and ensure partners are using N-able best practices and leveraging N-able support resources
• Regularly deliver value conversations related to N-able product offerings, relevant industry trends and corporate updates
• Anticipate potential issues within customer base by actively reaching out to allocated MSPs
• Be the voice of the MSP partners internally, providing feedback to all relevant departments

What You'll Bring

• Fluent in German (Mother tongue or C1+) and English.
• Experience in partner care, sales or customer care and account management experience in the software industry.
• Understand how to engage and excite an audience, catering learning experiences for all skill and interest levels
• Proactive, team focused mindset, problem solver with ability to freely and open share knowledge with others
• SaaS experience is an asset, experience with Salesforce is of advantage

Purple Perks

• Competitive medical insurance for employees - optional dependent enrollment!
• Life and disability insurance coverage
• Supplemented local PTO days based on tenure, sick days and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Meal Vouchers and Public Transportation Benefits
• Optional Gym Benefits
• N-ablite Learning - custom learning experience as part of our investment in you
• The Way We Work - our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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