Customer Support Agent with German and English

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service Agent with German and English.

Responsibilities:

• Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
• Identify, evaluate and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements:

• Languages: Proficiency in German and English (mandatory).
• Skills: Basic PC skills, excellent communication abilities.
• Availability: Willingness to work in shifts (7x24, 40 hours per week).
• Experience: No specific experience required; initial training will be provided.
• Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.

Location: Santa Cruz de Tenerife

Job Type: Full-Time, Shift Work (7x24, 40 hours per week)

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here