CX Self-Service Content Specialist- English and German speaking

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

Warner Bros. Discovery is looking for a Self-Service Content Specialist based in Budapest, Hungary, to publish and perform quality assurance (QA) of worldwide customer-facing content. This content specialist will also edit, prepare, and craft content for global launch efforts within the Warner Bros. Discovery organization, as needed.

This role collaborates with a global team across all timezones, and the Content Specialist will need written fluency in French, German, and English in order to perform QA duties for localized text. You should have experience and knowledge of best practices in localization. As a self-service content specialist with a focus on a global audience, you're comfortable with technology, apps, and fixing problems. Your attention to detail is impeccable.

Your Role Accountabilities

• Collaborate with a focused and fast-paced global team to prepare, QA, and publish support that answers common customer questions and solves customer problems.

• Must work business hours in Budapest, Hungary, with an ability to work flex hours during critical launch activities.

• As needed, refine, edit, and write messaging (across knowledge articles and conversational solutions) that supports new devices, software updates, promotions, partnerships, shows/movies, and more.

• Partner with our Customer Experience pillars to understand common support issues.

Qualifications and Experiences

• Over 3 years of experience writing support content for a consumer product (ideally, software)

• Written fluency in German, and English

• Impeccable attention to detail

• Experience in localization and QA

• Able to maintain a complex, global content management system

• Experience writing, designing, or managing conversational solutions, including chatbots and conversational AI

• A self-starter and creative problem solver, with the ability to prepare, QA, and publish content quickly

• Passionate about building and cultivating a best-in-class customer experience

• Excellent collaborative and communication skills (written and oral)

• Openness and enthusiasm in learning and applying new technologies to optimize customer-facing content

• Possess an empathetic, customer-first point of view

• Flexible and quick-to-pivot when business needs change

• Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment

• Able to work autonomously with direction and mentorship

• Relentlessly positive, with a 'can't be stopped' attitude

• An appreciation for media and pop culture

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.