CX Specialist @ weWow (German native)

About us.

Get ready for the career adventure of a lifetime in sunny Valencia!
At weWow, you'll thrive in a fast-growing CX company, supporting exciting international brands with next-level customer service-human, smart, and always with a smile.

Startup energy, real impact, and a team that's here to win. Ready to wow the world with us?

About the role.

As a Customer Support Specialist at weWow, you'll be the voice of cool international brands helping customers via chat, email, phone or socials. You'll solve problems with empathy, bring a smile to someone's day, and make every interaction count. All while working in a fast-paced, international team where quality, energy and impact come first.

How to WOW.

• Deliver outstanding customer service across multiple channels: email, chat, phone, and social media
• Troubleshoot and resolve customer issues quickly and effectively with empathy and professionalism
• Ensure high levels of customer satisfaction by providing accurate and timely solutions
• Collaborate closely with internal teams (CX, Product, Ops) to improve the customer journey
• Identify and share recurring customer feedback to support process and product improvements
• Keep customer data and cases well-documented in our systems
• Stay up to date with product knowledge, policies, and procedures
• Actively contribute to a fun, high-performing, and feedback-driven team culture

The WOW factor.

• Native-level fluency in German (spoken and written) - any additional language is a big plus
• Experience in customer-facing roles is a strong advantage
• People-first mindset with sharp communication skills
• You know how to connect, listen, and make customers feel heard
• A natural interest in tech and creating smooth customer experiences
• Resilient problem-solver who stays calm under pressure
• Able to work independently, but thrive in a collaborative team environment

The extras you'll love.

• The career adventure of your lifetime in sunny Valencia, Spain
• The chance to work in a scale-up environment with a high-performance culture
• Collaboration with the most well-known and fastest-growing brands in Europe
• Be part of an incredible, international community of like-minded and motivated professionals
• The opportunity to grow and develop yourself both personally and professionally
• Delicious and healthy breakfast and lunch
• A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance