Data Collector / Market Researcher - German Native/Bilingual Speaker (Hybrid in Madrid)

Join us on our exciting journey!

We are looking for a passionate Data Collector with a native/bilingual level of German to join us at our Madrid Production Hub office!

The primary focus of the role will be to ensure smooth fieldwork execution for healthcare market research projects.

If you want to play a key role in a multi-country, dynamic and committed team this could be the role for you!

• Represent IQVIA and its panel program in front of HCPs (calls, emails).
• Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email).
• Assist with project set-ups and field analysis.
• Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines.
• Increase doctor's engagement & take care of customer service with HCPs.
• Prepare sample lists & manage invitation templates.
• Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information.
• Run pilot projects and recruitments for qualitative studies.
• Investigate, resolve and process panel incentive issues within defined guidelines in order to facilitate timely receipt of compensation. Transition doctors to the official Incentive Program.
• Training of junior team members.
• Shadowing/ buddying of junior team members.
• Document processes, training material and scripts.
• Maintain database updated.
• Perform desk research for studies or quotations.
• Administrative tasks for payment forecasts.
• Perform validations of HCP details.
• Effectively work and communicate with a multi-cultural and cross-functional team.

Our ideal candidate: Skills & other requirements:

• High school graduate or equivalent.
• Native or bilingual level of German is required.
• Experience in customer service.
• Experience in documentation tasks.
• Very high level of English is required.
• Good skills with Microsoft Excel.
• Very good communicator.
• Strong analytical skills.
• Commercial drive.
• Past experience in panel or community management is an advantage.
• Experience in team management is an advantage.
• Highly organized and efficient with experience in working accurately with tight deadlines.
• Strong prioritization skills and the ability to work in a multitask environment.
• Experience working for multi-national corporations is an advantage.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.