Debt Collection Agent - German speaking (m/w/x)

About Grover

Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments-just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and the Netherlands. Your journey to limitless possibilities begins with Grover!

To continue this incredible adventure, we are currently looking for a Debt Collection Agent for our DACH Market (Germany and Austria)to join our talented Debt Collection team remotely based in Lisbon, Portugal.

What you will contribute:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

What you bring:

• First experience in Debt Collection is a big plus
• Customer service mindset
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills
• Fluent in German and English (both C1 level minimum)

What you will love about us:

• 30 days per year to work abroad
• Mealcard & staturoty insurance
• Mental health support with Nilohealth
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you & your loved ones

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you!