Duty Manager - Arabic/German/Italian speaking

Company Description

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Job Description

Constance Ephelia, a luxurious resort in the Seychelles, is seeking a multilingual Duty Manager to join our esteemed team. As a Duty Manager fluent in Arabic, German, and Italian, you will play a crucial role in ensuring exceptional guest experiences and smooth hotel operations.

• Oversee daily hotel operations, ensuring high standards of service and guest satisfaction
• Manage and motivate team members, fostering a positive work environment
• Handle guest enquiries, complaints, and special requests in multiple languages
• Coordinate with various departments to ensure seamless service delivery
• Implement and maintain hotel policies and procedures
• Monitor and manage hotel security and safety protocols
• Assist in training and developing staff members
• Prepare and analyse reports on hotel performance and guest feedback
• Manage shift handovers and communicate important information to relevant teams
• Act as the main point of contact for guests and staff during your shift

Qualifications

• Fluency in Arabic, German, and Italian, with excellent English communication skills
• Bachelor's degree in Hospitality Management or a related field
• Proven experience in hotel management or a similar role within the luxury hospitality sector
• Strong leadership and team management abilities
• Excellent problem-solving and decision-making skills
• Proficiency in hospitality management systems and software
• In-depth knowledge of hotel operations and procedures
• Understanding of hospitality industry standards and best practices
• Customer service orientation with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours, including evenings, weekends, and holidays
• Relevant hospitality certifications, such as a Hotel Management Diploma, are desirable

Additional Information

WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

Be part of a company that values people, innovation, and excellence.

Videos To Watch
https://www.youtube.com/watch?v=xxz0gVCIK8s