Expert Excellence & Performance (German Speaker) - Specialty Lines

The role

Allianz Partners have high ambition to develop Specialty Lines wordwide. As part of Global Operations, in Specialty Lines we are responsible for 3 Sub-Lines of Business: Easy Living, MDDR and Automotive Warranty. This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics. Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.

Key responsibilities

Global strategy and local execution

• Compliance with Standards and guidelines
• Quality Management and Assurance
• Learning & Development
• Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics

Quality Management & Excellence

• Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection
• Ensure timely Complaints Management and Quality Assurance in defined scope
• Foster Specialty Lines LOB-Organization as oneTeam by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of ~1000 employees in Operations

Learning & Development

• Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals
• Participates in the training need collection, the creation and distribution of adapted state-of-the-art content to support Operations teams in developing skills, training programs and required certifications
• Ensures follow up on strategic metrics e.g., Learning hours

Other Operations support activities

• Supports experts in Operational Risks such as: Leakage controls, Fraud Prevention, Detection and Management
• Contributes to other Operations support activities: Analytics, Workforce Management

Qualification

• Experience in Business Operations, Quality processes and large organisations
• English, German and other European languages preferred
• Quality and Data certifications recommended

90275 | Finance & Accounting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Our employees play an integral part in our success as a business.
We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in
a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.