Fraud Prevention Consultant - German Speaking 24/7

About us and our team:

Does working at one of Europe's largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you'll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

About your future role:

Are you passionate about fraud detection and ensuring smooth operational processes? We are looking for a proactive and communicativeFraud Monitoring Consultant to join our Fraud Operations team.

In this role, you will focus on monitoring fraud alerts, optimizing daily operations, and collaborating with internal teams to ensure the highest level of efficiency and fraud mitigation. If you have strong analytical skills, a customer-focused approach, and the ability to work independently, this is an exciting opportunity to make an impact in the field of fraud monitoring.

Your Responsibilities:

• Closely aligned with the rest of Monitoring team to optimize deliveries and time for all priorities
• Keeps updated on Fraud and False positive trends and use insights in alert handling
• Optimize Average Handling Time (AHT) on alerts to have best possible ration between
  Misjudgments and False positives
• Ensures handling of inquiries in SPOC setup
• Owning the Robotics Responsible Person role
• Communicates all relevant information to the team and stakeholders via Teams setup
• Escalates operational matters when needed
• Assists on Consumer Protection Services (CPS) updates and tasks
• Handles customer escalation issues when needed through deactivation of specific rules or ensuring action on mitigating fraud
• Uses Power BI dashboard to the extent needed to optimize alert monitoring and potential input for rules and CPS
• Handling 2nd line of support on phone line

Your skills:

• Solid understanding of fraud, fraud trends, false positives, and their impact
• Fluency in English and German
• Ability to work different shifts (24/7)
• Relevant education and experience are seen as benefit
  
  Additionally:
• Comfortable on receiving and providing feedback
• Great communicative skills - used to align internally in the team and to communicate with customers
• Challenges as-is and continuously speak up when seeing improvement areas and learnings
• Capable of managing tasks independently, maintaining structure, and prioritizing effectively.
• Growth Mindset in terms of personal and team development
• Proactive approach towards potential changes to come and a strong reactive, constructive attitude towards changes to as-is

We will offer you:

• An opportunity in a valued fin-tech company in an interesting and always expanding market
• Appropriate training and support with high-quality standards
• Hybrid or remote working option
• Competitive salary
• Employment Contract
• Medical, life, accident & critical illness
• Sports benefits
• Entertainment events for employees
• Trainings and courses
• Awesome colleagues and great team spirit with a positive and professional mindset
• Opportunity for interesting career and growth path internally