Front Office Supervisor (German / Russian Speaker)

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa-an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn't just a resort; it's a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime-where the dynamic blend of business and pleasure takes center stage.

Let's dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Represents the Front Office Department at the Front Desk and ensure that the image of the hotel in relation to the Company Core Values.
• He/she is the Team Leader of this shift and ensures that he receives guests, makes recommendations, and advises them of all rooms' related services and all information in a very salesmanship spirit to the benefit of the guests.
• To establish and maintain effective employee relations.
• To inform the Front Office Manager or Assistant FOM of any complaints or any other problems that may arise.
• To react to all daily operating problems and complaints rose and to offer solutions and to report them to the FOM or Assistant FOM.
• To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
• Ensures that all guests are welcomed with courtesy with cold towels and welcome drink.
• To converse with guests whenever possible to obtain feedback and suggestion for improvement.
• Ensures that all guests receive correct and relevant information on all services which we supply
• Ensure that all required check-in data's are accurate and correct for all guests and properly inserted in the computer system without forgetting the payment instructions.
• Responsible to ensure that the day to day communication, planning concerning arriving and departing guests which are properly relayed to the department concerned.
• Responsible to ensure that all required resources are available in order to guarantee smooth operation.
• Evaluates the wishes and desires of all guests and ensure that the optimum is being met.
• Ensures that information concerning the arrival of guests is quickly sent to the departments concerned.
• Ensures that information concerning check in and check-out is forwarded to the department concerned.
• He/she checks Housekeeping report against room status. Any discrepancy is being rectified and communicated to the supervisor.

Qualifications

• College diploma or equivalent qualifications
• Additional certification(s) in Tourism management will be an advantage
• Minimum of 4-5 years of similar experience
• Past experience of working in the Maldives
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS