Community Assistant German Speaker

Do you know how to create and maintain an active and happy community?

Then join our German Community team now!

Your daily work will focus on Community Engagement, Player Loyalty, and a touch of Customer Support.

About the Company:

GamePoint, based in the Netherlands, is one of the world's leading developers of social games. For over 20 years, we've been creating games that entertain 175,000 players daily. GamePoint Bingo, Royaldice, CardParty, and Wordtornado are our most popular games. But we're far from done! We're constantly working on new games and features for players of all ages. Since its founding, GamePoint has emphasized building a close-knit community, with a focus on player engagement and enabling people to play live with others.

About the Role:

For our game GamePoint Bingo, one of the largest mobile social bingo games in the world, we are looking for a creative and empathetic (Game) Community Manager for the German market with a natural passion for casual mobile games.

You'll be part of our International Community team, where your specific focus will be expanding the German Community. GamePoint Bingo boasts a large, loyal, and highly active community of players who come online daily for a friendly game of bingo. You are a creative all-rounder who understands that our community is a fundamental part of the success of GamePoint Bingo.

Key Responsibilities:

• Engage with the Community: Through chat, social media, WhatsApp (and Discord) to proactively build, expand and maintain a strong community. Answer questions, approach new players and solve problems.
• Moderation: Monitor (chat) discussions, enforce rules, manage a team of chat moderators (volunteers) and address toxic behaviour to maintain a healthy community environment.
• VIP Management: Identify, nurture, and manage relationships with VIPs and big spenders. Provide them with personalized experiences, exclusive offers, and direct communication to ensure their continued loyalty.
• Events: Organize (regional) in-game events, contests, giveaways, live entertainment and celebrate regional holidays (with potential influencers/partners) to keep the community engaged and excited.
• Content Creation: Create and share content regarding game updates and events like news articles, social media posts, videos, newsletters and WhatsApp community notifications to keep the players informed and engaged.
• Community Sentiment: Collect feedback from players about the games, updates and overall satisfaction through surveys, Q&A sessions, app reviews, test panels, direct communication, chat analytics, volunteer reports and social media.
• Brand Ambassador & Player Representative: Represent the voice of players within the company, advocate for changes, features or updates that meet the needs of the community.
• Crisis Management & PR: Take care of game maintenance, bugs or negative publicity by communicating effectively and proactively. Manage the situation to minimize damage (including out of office hours).

This is Who You Are:

• Experience in Community Management/Communication - Ideally, 3+ years of experience, preferably in the gaming industry.
• Strong Communication Skills - You're an excellent speaker and writer in both German and English, able to communicate effectively and with compassion.
• Management Skills - You have experience directly managing volunteers and can coach, guide, and develop our moderation team.
• People Person - You enjoy responding promptly to comments and thrive in daily communication across various channels.
• Professional and Calm - You handle stressful situations well and remain composed when problems arise.
• Self-Starter - You embrace challenges, take initiative, and can independently carry out tasks when needed.
• Time Management - You're a multitasker who seamlessly switches between tasks, even when faced with unexpected player or moderator queries.
• Organized and Detail-Oriented - You excel in organizational skills, both online and offline, and can work responsibly and meticulously.
• Passionate about Gaming and Social Media - You have proven experience managing online communities on platforms like Facebook, Twitter, YouTube, Instagram, and Discord. You're passionate about casual mobile games and stay up to date on gaming trends.

What do we have to offer?

• Competitive salary based on your experience and knowledge
• Excellent pension plan
• Delicious lunch at the office
• All the hardware you will need to execute your job
• Casual international work environment
• A beautiful historical building in the The Hague
• Frequent team-building events and Friday-drinks

Interested?

Are you interested in this position? I am happy to tell you more about the job, the department, and the company in general! Feel free to contact Oleksandr Maistruk (Corporate Recruiter) at [email protected] or by phone: +31 6 12 21 89 73

Want to Learn More about GamePoint?

See for more info information on our corporate Website: www.gamepoint.biz