[German] CBO Contract Management Specialist

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.
Join our Happeners!

Job Description

The activities of the Commercial Back Office specialist are various and may include:

• Maintenance of contract data and processing and analysis of data tables ensuring deadlines, reporting and quality (ex. Offers, Renewals, Cancellations, PEPS, Contract Amendments, Certificate of Residence, Pre-checks, IBAN etc.)
• Administrative tasks: archiving, filing, document editions, quality review etc.
• Handles requests/ exceptional cases in collaboration with CBO Contract Management Team Leader, Process Coordinator and/ or account managers within Coface
• Processes the different types of requests received from the clients by E-mail or directly in the designated Workflow Tools
• Participates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams
• Participates in training and takes part in the transition process when required
• Offers continuous support and back-up to team members for processes and tools utilized
• Any other activities required by the business needs of the country served

Qualifications

Skills:

• Sense of initiative and excellent time- and self-management
• Adaptability for transformation
• Flexible way of working and willingness to operate within a team
• Professional relationship with clients
• Service- and solution oriented
• Good oral and written expression and comprehension in all required languages
• Fast Knowledge Transfer and Steep Learning curve
• Knowledge of commercial back office processes is a plus

Experience:

• Graduated or first practical experiences on the job in a comparable role
• Experience in Credit Insurance industry or financial services preferred
• Experience in an international environment and/ or Shared Service Center preferred

Languages:

• Fluent in English
• Professional in German (CEFR - Level B2.2 - C1)

IT:

• Computer and internet affinity, good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product
• Professional Microsoft Office skills, esp. MS Excel and MS Word

Education:

• Bachelor's degree in Business, Accounting or other relevant field

Additional Information

Reports to Team Leader CBO Contract Management