German Speaking Account Manager - Customer Success & Optimization

About the job German Speaking Account Manager - Customer Success & Optimization

Are you a sophisticated relationship architect with a talent for driving high-level client retention and commercial growth? We are seeking a high-caliber German-speaking Strategic Account Manager to join our elite operations in Barcelona.

In this capacity, you will serve as a lead consultant for a portfolio within the hyper-growth property and hospitality sector. This is a role for a strategic operator; your mission is to move beyond transactional support to become a fundamental engine for account expansion. You will diagnose untapped market potential and engineer bespoke product improvements that allow your clients to dominate a competitive landscape.

Core Workstreams
I. Strategic Portfolio Optimization & Retention

• Executive Relationship Management: Spearhead high-touch engagement for both emerging and established hospitality partners, establishing the rapport necessary for multi-year retention.
• Consultative Growth: Leverage market analytics to provide data-driven optimization strategies, ensuring partners achieve maximum yield and listing visibility.
• Proactive Mitigation: Anticipate account friction points and deploy rapid-response solutions to maintain portfolio health and partner satisfaction.

II. Pipeline Architecture & CRM Mastery

• Systems Excellence: Utilize Salesforce (SFDC) and advanced tech stacks to orchestrate complex workflows and track lifecycle milestones with precision.
• Commercial Ownership: Manage a high-value pipeline with total autonomy, ensuring consistent progression toward aggressive expansion and revenue targets.
• KPI Performance: Consistently outperform engagement benchmarks and outreach metrics, maintaining a rigorous cadence of quality interactions.

III. Cross-Functional Synergy & Innovation

• Voice of the Customer (VoC): Synthesize frontline market intelligence into actionable insights for Product and Engineering teams to drive platform evolution.
• Internal Alignment: Collaborate seamlessly with Territory Sales and Program Managers to synchronize regional goals and global brand standards.
• Professional Evolution: Engage in continuous executive coaching and specialized sales training to maintain a competitive edge in the Prop-Tech sector.

The Candidate Profile

• Professional Pedigree: 1-2 years of demonstrable success in Account Management, Customer Success, or high-stakes B2B client relations.
• Academic Foundation: BA/BS degree or equivalent practical experience in Business, Economics, or a related discipline.
• Linguistic Fluency: C2-level German (native-level nuance) and Professional English are mandatory for cross-border collaboration.
• Persuasive Authority: Exceptional verbal and written communication skills, with the ability to influence C-suite stakeholders and diverse property owners.
• Operational Agility: A proven track record of exceeding rigorous KPIs in a fast-paced, high-accountability environment.

Preferred Assets:

• Technical proficiency in Salesforce, Mixmax, or enterprise-level CRM tools.
• Domain expertise in the hospitality, real estate, or travel-tech industries.
• High Emotional Intelligence (EQ) and the ability to navigate complex interpersonal negotiations.

The "Barcelona Executive" Package

• Tier-1 Compensation: A competitive base of 30.000€ gross/year with a performance-linked upside of 3.500€.
• Iconic Workspace: Based at the World Trade Center Barcelona, featuring premium facilities and Mediterranean views.
• Strategic Relocation: A comprehensive "Soft Landing" package for candidates moving to Spain, ensuring a seamless administrative and logistical transition.
• Career Pathing: Dedicated budget for professional certifications and a structured trajectory into Senior Management.
• Incentive Programs: Employee referral bonuses of up to 2.000€.
• Work-Life Synergy: 39-hour work week with a progressive transition toward a hybrid model.

Commitment to Diversity

We operate as a global collective where diverse backgrounds fuel innovation. We provide an inclusive environment free from discrimination, focused entirely on professional excellence and merit.